Movie Trailers and Extra's Stopped Working After Recent Update

server-windows

#1

My movie trailers on all my clients and extras will no longer play. Can someone help me with this? Here is my debug log.

https://pastebin.com/376tBpVH


#2

Are these local extra files you have or the streaming trailers?


#3

Supposed to be the streaming trailers from you guys.


#4

Conversion failed. The transcoder crashed or failed to start up.

I can play my local movie files np.


#5

I am having the exact issue! Driving me nuts.

Conversion failed. The transcoder crashed or failed to start up.
I can play my local movie files np.


#6

Update: Case closed. After more thorough debugging with logs, I found my TLS connection is timing out from retrieving trailer data from video archive, which further points me to check my OMV's date and time. As it turns out my NTP server is not updating the time on my system properly. After manual adjustment, trailer now can be played.

Thank you.

[Original post]
Hi,

I am having the exact same issue as well. All files can play fine, but streaming trailers or other extras does not work anymore. On browsers, I get the error of "Conversion failed. The transcoder crashed or failed to start up.". on iOS I just got "Something went wrong playing your media....".

I just subscribed to Plex Pass and this was one of the key features I look forward to. Please provide some feedback, as this is a major letdown :(.

Thank you,