# Music folder not being scanned

**URL:** <https://forums.plex.tv/t/music-folder-not-being-scanned/794714>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 28, 2022, 10:09pm UTC](https://forums.plex.tv/t/music-folder-not-being-scanned/794714 "2022-05-28T22:09:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![luisfe841](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@luisfe841](https://forums.plex.tv/u/luisfe841)\
**Post date:** [May 28, 2022, 10:09pm UTC](https://forums.plex.tv/t/music-folder-not-being-scanned/794714/1 "2022-05-28T22:09:29Z")

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Server Version#:1.21.0-3744  
Player Version#:

Hi there,

I currently have my plex server setup in a Synology NAS DS1621 and I was successful in adding my TV Shows & Movies. When pointing to where the movies and shows were, it was scanned successfully and I can view it perfectly.

For music, I have quite a large collection of over 20 years of song hoarding which was all managed by iTunes library up until a few years back, when I switched to MusicBee as my default Music mgmt software.

With all that been said, I’m pointing the folders correctly where I store my music, which contains many many sub-directories but I don’t the songs loaded.

This is how I’m directing the folders for search in Plex Server:

 ![image](https://global.discourse-cdn.com/plex/original/4X/e/3/e/e3edf166c0f41b93cd26b1efb2cf19a59cd2f436.jpeg)

I can easily access these folders in Windows:

 ![image](https://global.discourse-cdn.com/plex/original/4X/f/7/9/f79fd15d8381f6718131e0510a7cfe1b33bf0323.png)

I even tried just adding the latest folder which should have less folders and be less “messy”:

 ![image](https://global.discourse-cdn.com/plex/original/4X/5/2/2/5220899449ff8bedb7cd404911b4333136c9e25f.png)

The #2020 folder for example contains:

- .aiff files
- .mp3 files
- and folders (albums) containing either .aiff and .mp3 files.

I was hoping at least the latter would work but something isn’t right.

Any insight would be greatly appreciated.  
Thanks.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [May 28, 2022, 10:53pm UTC](https://forums.plex.tv/t/music-folder-not-being-scanned/794714/2 "2022-05-28T22:53:11Z")

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Step 1: check that the PMS on your Syno has permission to see that share. For PMS running on DSM 5 or 6, that’s the system user `Plex`, for DSM 7 it’s `PlexMediaServer`.

Step 2: review your folder organization and avoid recursive folder assignments (you’re currently pointing both `iTunes Music` and `iTunes Music/#2022` which will cause Plex to scan the `#2022` folder 2x).

> **[Category : Music Files (Naming and Organizing) | Plex Support](https://support.plex.tv/articles/categories/your-media/naming-and-organizing-music-media/)**

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<div class="post-metadata">

**Author:** ![luisfe841](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@luisfe841](https://forums.plex.tv/u/luisfe841)\
**Post date:** [May 30, 2022, 5:58pm UTC](https://forums.plex.tv/t/music-folder-not-being-scanned/794714/3 "2022-05-30T17:58:52Z")

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Thanks for the tips, I was missing the NFS in File Service and then enabled the PlexMediaServer as user as instructed. After that the scanning process now works!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 28, 2022, 5:59pm UTC](https://forums.plex.tv/t/music-folder-not-being-scanned/794714/4 "2022-08-28T17:59:02Z")

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