# My Cloud Home issues with new app

**URL:** <https://forums.plex.tv/t/my-cloud-home-issues-with-new-app/897014>\
**Category:** Plex Experience Preview\
**Tags:** server-western-digital, android-mobile-legacy\
**Created:** [November 26, 2024, 7:37pm UTC](https://forums.plex.tv/t/my-cloud-home-issues-with-new-app/897014 "2024-11-26T19:37:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Seal123](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Seal123](https://forums.plex.tv/u/Seal123)\
**Post date:** [November 26, 2024, 7:37pm UTC](https://forums.plex.tv/t/my-cloud-home-issues-with-new-app/897014/1 "2024-11-26T19:37:14Z")

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Whenever I try and load a show, I get a black screen for about 20 secs then “Runtime error”. From my understanding, you need to be on a certain version for this new experience to work, however I am unable to find where you can update on my cloud home. Please can someone help

 ![Screenshot_20241126_193629_Plex Preview](https://global.discourse-cdn.com/plex/original/4X/e/0/9/e0942c6972dba6583404ac9446c34cfdc5f3bc84.jpeg)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 26, 2024, 8:00pm UTC](https://forums.plex.tv/t/my-cloud-home-issues-with-new-app/897014/2 "2024-11-26T20:00:14Z")

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What type/model of WD MyCloud NAS do you use?

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> [@Documentation, Features, and Common Questions](https://forums.plex.tv/t/documentation-features-and-common-questions/893801/1):
>
> ### Does the app require a specific version of Plex Media Server?
> 
> Yes. You must be running Plex Media Server version 1.41.2 or newer to fully support the new Plex app. Please visit our site [Downloads page](https://www.plex.tv/media-server-downloads/) for the latest server packages.

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<div class="post-metadata">

**Author:** ![Seal123](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Seal123](https://forums.plex.tv/u/Seal123)\
**Post date:** [November 26, 2024, 8:50pm UTC](https://forums.plex.tv/t/my-cloud-home-issues-with-new-app/897014/3 "2024-11-26T20:50:50Z")

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I have a WD My Cloud Home (Single Bay)