My Music/TV Shows/Movies Aren't Showing Up

server-mac

#13

I noticed that plex was having trouble scanning lost, so I put it into a seperate folder (called "TV2"), and tried creating a new section for just it (called "tvtest"). The log linked to below is what happens when I add the top folder "/Volumes/Drobo/TV2" as the root of the section.



To give context, this is the entire scanning of Lost:

http://pastebin.com/3H548AJ5





By use of trial and error, I have determined that it is season 3 episodes 14 that makes the scanning of season 3 fail (and it then fails and skips the rest of the seasons 4-6). This is the filename and path of the culprit:


<br />
/Volumes/Drobo/TV2/Lost/Lost - Season 3/Lost - S03E14 - Exposé.m4v<br />
/Volumes/Drobo/TV2/Lost/Lost - Season 3/Lost - S03E14 - Exposé.sha256<br />




The .sha256 files are hashes of the original files to check for any corruption of the video files.



I have determined that this is the episode by having plex successfully scan the Lost folder by removing this one episode. My guess it is the é at the end of exposé causing problems.



Not sure if this will be of help, but perhaps this will save you having to dig through the entire log file linked to above. This was made by removing seasons 0-2 (ie only 3-6 are left in the lost folder that is scanned):


Sep 05, 2010 18:45:23 [0xa02f8500] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1<br />
Sep 05, 2010 18:45:23 [0xa02f8500] DEBUG - Scanning tvtest with 0 current items in the database...<br />
Sep 05, 2010 18:45:23 [0xa02f8500] DEBUG -   * Scanning /Volumes/Drobo/TV2<br />
Sep 05, 2010 18:45:23 [0xa02f8500] DEBUG -  * Scanning directory /Volumes/Drobo/TV2<br />
Sep 05, 2010 18:45:23 [0xa02f8500] DEBUG -  * Taking directory '' (3729) out of the map (0 left)<br />
Sep 05, 2010 18:45:24 [0xa02f8500] DEBUG -  * Scanning directory /Volumes/Drobo/TV2/Lost<br />
Sep 05, 2010 18:45:24 [0xa02f8500] DEBUG -  * Taking directory 'Lost' (3730) out of the map (0 left)<br />
Sep 05, 2010 18:45:24 [0xa02f8500] DEBUG -  * Scanning directory /Volumes/Drobo/TV2/Lost/Lost - Season 3<br />
Sep 05, 2010 18:45:24 [0xa02f8500] DEBUG -  * Taking directory 'Lost/Lost - Season 3' (3731) out of the map (0 left)<br />
Sep 05, 2010 18:45:24 [0xa02f8500] ERROR - Error scanning location: /Volumes/Drobo/TV2<br />
Sep 05, 2010 18:45:24 [0xa02f8500] DEBUG - Refreshing section 15 of type: 2



And that is the entire log, it fails almost immediately.



Please let me know if there is any additional testing I can do or logs to provide



twitter username is ccjensen


#14

[quote name='bjlewis2' date='05 September 2010 - 01:30 PM' timestamp='1283729416' post='101989']


I FINALLY figured out what was giving me issues. Here's what happened:



alias - s03e15 - Façade.m4v

[/quote]




Thanks for the investigation. This issue should have been fixed already with a scanner update with the following changes:



<br />
FIX: Handle exceptions parsing mp4 file<br />
FIX: .AppleDouble issue<br />
FIX: Scanning date-based episodes inside season files.<br />






Please check in Plex Online > More... > View History and see if you see this log for a "Scanners" update. If not, restart Plex Media Server and check for updates. If you see that update and you still see the issue, please make that file available for me to download and test with. Thanks!


#15

Just went to grab logs for error I posted in a different topic for "discovery channel: ancient rome" and this time it came up properly.



Thanks


#16

Having an issue with CSI. Currently it gets merged with CSI: New York.



Directory structures are as follows:



/Volumes/My Book/Television/CSI/Season 8/CSI s08e01 - Dead Doll.avi

/Volumes/My Book/Television/CSI New York/Season 4/CSI New York s04e01 - Can You Hear Me Now.avi


#17

[quote name='yum9me' date='05 September 2010 - 11:04 PM' timestamp='1283749467' post='102185']


Having an issue with CSI. Currently it gets merged with CSI: New York.



Directory structures are as follows:



/Volumes/My Book/Television/CSI/Season 8/CSI s08e01 - Dead Doll.avi

/Volumes/My Book/Television/CSI New York/Season 4/CSI New York s04e01 - Can You Hear Me Now.avi

[/quote]




It may be due to the TVDB having different entities try renaming these 2 episodes based on there tvdb entries and see if they'll scan





/Volumes/My Book/Television/CSI: Crime Scene Investigation/Season 8/CSI: Crime Scene Investigation S08E01 - Dead Doll.avi

/Volumes/My Book/Television/CSI: NY/Season 4/CSI: NY S04E01 - Can You Hear Me Now.avi



then hit shift + refresh on lower right of the plex media server.







#18

[quote name='playstation87' date='06 September 2010 - 05:37 PM' timestamp='1283751436' post='102189']


It may be due to the TVDB having different entities try renaming these 2 episodes based on there tvdb entries and see if they'll scan





/Volumes/My Book/Television/CSI: Crime Scene Investigation/Season 8/CSI: Crime Scene Investigation S08E01 - Dead Doll.avi

/Volumes/My Book/Television/CSI: NY/Season 4/CSI: NY S04E01 - Can You Hear Me Now.avi



then hit shift + refresh on lower right of the plex media server.

[/quote]




Renaming the CSI directory so the structure is as shown below gets the scanner to pick the show up and separate it from CSI: NY. It would be nice if the scanner could identify that they are different shows since they are in different parent directories.



/Volumes/My Book/Television/CSI Crime Scene Investigation/Season 8/CSI s08e01 - Dead Doll.avi



Thanks for your help, playstation87. Appreciate it.


#19

Most of my Deep Space 9 episodes didn't scan. The "9" in "DS9" combined with the use of "#x##" notation seems to have confused the scanner. Examples:



<br />
ds9-2x01 - The Homecoming.avi                             <-- interpreted as Season 9 Episode 2, rest of season 2 ignored<br />
Star Trek - DS9 - 3x01 - The Search - Part 1.avi  <-- interpreted as Season 9 Episode 3, rest of season 3 ignored<br />






I'd attach logs but any mention of these files seems long gone and I'm just going to rename the files. The first season was named with "S##E##" notation and that worked fine.


#20

[quote name='bjlewis2' date='06 September 2010 - 01:30 AM' timestamp='1283729416' post='101989']


I FINALLY figured out what was giving me issues. Here's what happened:



I have 17 TV shows in my Folder: 30 Rock, Alias, Chuck...Smallville, etc.

The only show that was showing up in my media manager was 30 Rock... I was upset.

I decided to remove the next show (Alias) and see if plex was running into an error with one of its episodes.



I then had 11 shows in my media manager!! Yay! progress!

I noticed all of my shows after and including Smallville were not showing up, just the first 11.

So, I removed the Smallville folder, and voila! the rest of my shows popped up after I rescanned!



I then started adding each individual episode of Alias (rescanning after each new episode) and I found my problem:



*alias - s03e15 - Façade.m4v

*


Then I checked Smallville, guess what I found:



*smallville - s04e03 - Façade.m4v

*


Every other episode works fine, I guess it is the accent on the 'c' that is causing the problem. What I found interesting was that as soon as Plex came across one of these episodes, it would prevent any episode from that show from showing up, and prevent Plex from looking for additional shows. The accent seems to break the scan.



Also a note: I tried renaming the files with a regular 'c' but Plex would act like the accent was still there and stop the scan.

So, my advice is to check for accents in your file names...Hope that helps!





-Brian Lewis-

[/quote]




Yeah, that's it! That is also true for all german umlauts (ä, ö, ü, Ä, Ö, Ü, ß). After removing those shows, everything works for me.



@elan: Please add this to the same bug-report.


#21

Numbers in filenames appear to stop movies being scanned (if they appears early in name, or are not delimited from chars). Here some stuff I put together a few days ago:



http://forums.plexapp.com/index.php?/topic/16371-over-1000-movies-but-only-394-scanned/page__view__findpost__p__98128

http://forums.plexapp.com/index.php?/topic/16371-over-1000-movies-but-only-394-scanned/page__view__findpost__p__98232



I believe that they are skipped because the scanner believes it's a TV show (some references in log files).



It only affected around 3-4 of my Movies, so the impact may not be big..



@hippojay if you want me on twitter...


#22

Movie: Sherlock Holmes



Directory;


<br />
cbgb-sherlockholmes720.mkv<br />
cbgb-sherlockholmes720.nfo<br />
cbgb-sherlockholmes720.srt<br />






Log:


<br />
Sep 06, 2010 11:39:22 [0xa0558500] DEBUG -     * Scanning directory /Users/<user>/Movies/Sherlock Holmes/Sherlock.Holmes.720p.Bluray.x264-CBGB<br />
Sep 06, 2010 11:39:22 [0xa0558500] DEBUG -     * Taking directory 'Sherlock Holmes/Sherlock.Holmes.720p.Bluray.x264-CBGB' (510) out of the map (83 left)<br />



#23

There seems to be a scanning problem with the show "Nip/Tuck". My folder is called "Nip Tuck". If I have a folder "Season 5" with the filename "Nip/Tuck - S05E01" in it, it doesn't work. If the file is directly in "Season 5", it works. Seems to be a problem with the "/".


#24

This file was ignored by the scanner:


/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/Star Trek - S01E28 - Griff in die Geschichte.mp4





But it worked when I moved it one folder higher (or lower?):



/Volumes/Drobo/Video/TV Shows/Star Trek/Star Trek - S01E28 - Griff in die Geschichte.mp4


#25

[quote name='elan' date='06 September 2010 - 09:39 AM' timestamp='1283729977' post='101993']


Great input, we're turning it right into bugfixes...thanks so much!

[/quote]




Elan.. Don't know what you did, but I just updated to the latest 'updates' and now my TV Shows are all scanning metadata perfectly... Dude, you're a god... If only our Government gave service like you and the Plex team...


#26

[quote name='icorn' date='06 September 2010 - 04:44 AM' timestamp='1283769854' post='102300']


There seems to be a scanning problem with the show "Nip/Tuck". My folder is called "Nip Tuck". If I have a folder "Season 5" with the filename "Nip/Tuck - S05E01" in it, it doesn't work. If the file is directly in "Season 5", it works. Seems to be a problem with the "/".

[/quote]




Look on the TVDB Site. The show as it is inputted into the TVDB is called Nip Tuck. so it should be TV\Nip Tuck\Season 5\Nip Tuck - S05E01. Try if that works.


#27

[quote name='icorn' date='06 September 2010 - 04:56 AM' timestamp='1283770610' post='102305']


This file was ignored by the scanner:


/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/Star Trek - S01E28 - Griff in die Geschichte.mp4





But it worked when I moved it one folder higher (or lower?):



/Volumes/Drobo/Video/TV Shows/Star Trek/Star Trek - S01E28 - Griff in die Geschichte.mp4


[/quote]




your file structure is a little off it should be



/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/Star Trek - S01E28 - Griff in die Geschichte.mp4



try it again with shift + refreshing in the tv shows section of the plex media server after changing the directory structure and if it fails post the plex media server.log file


#28

For those of you having trouble. Read the wiki post on plex 9 it includes a section on proper naming structure. Also take a look on IMDB or TVDB and make sure your TV show / movie matches exactly to the name that it has on its website.


#29

Plexx did stop scanning after it found the filename "Dexter - S02E03 - Der düstere Begleiter.m4v" with the german umlaut in it. I removed the umlaut from the filename, but it still didn't work. Then I also removed the umlaut from the Meta-tag in the file - and it worked!


#30

for the afp nas issue on the blog, i've noticed that if i mount as guest, about 30-40% of the movies won't get scanned in at all, where as if i mount as a user on the rwlist, it scans in 100% of the movies... i deleted the logs already to get the library back up and running, but it should br pretty straight forward to replicate. hope it helps.


#31

[quote name='playstation87' date='06 September 2010 - 01:55 PM' timestamp='1283774104' post='102326']


your file structure is a little off it should be



/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/Star Trek - S01E28 - Griff in die Geschichte.mp4



try it again with shift + refreshing in the tv shows section of the plex media server after changing the directory structure and if it fails post the plex media server.log file

[/quote]






Okay, I created sub-folder "/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/" and moved the file to it.



In "Plex Media Scanner.log" I always get lines like that:



<br />
Sep 06, 2010 15:01:13 [0xa08e8500] DEBUG -     * Scanning directory /Volumes/Drobo/Video/TV Shows/Star Trek<br />
Sep 06, 2010 15:01:13 [0xa08e8500] DEBUG -     * Taking directory 'Star Trek' (402) out of the map (16 left)<br />






In "Plex Media Server.log" I got nothing. I touched a file and got his:



<br />
Sep 06, 2010 15:00:16 [0xa08e8500] INFO - Library section 14 (TV Shows) will be updated because FSEvents detected a change in /Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/<br />
Sep 06, 2010 15:00:16 [0xa08e8500] DEBUG - Requested that section 14 be updated, force=0<br />
Sep 06, 2010 15:00:16 [0xa08e8500] DEBUG - Queueing section 14<br />
Sep 06, 2010 15:00:16 [0xb1256000] DEBUG - Scanning section 14<br />
Sep 06, 2010 15:00:16 [0xb1256000] DEBUG - Killing job.<br />
Sep 06, 2010 15:00:16 [0xb1256000] DEBUG - Signalling job with 9<br />
Sep 06, 2010 15:00:16 [0xb1256000] DEBUG - Job running: /Users/oli/Library/Application Support/Plex/Plex Media Server.app/Contents/MacOS/Plex Media Scanner --scan --refresh --section 14 <br />
Sep 06, 2010 15:00:16 [0xa08e8500] INFO - Library section 14 (TV Shows) will be updated because FSEvents detected a change in /Volumes/Drobo/Video/TV Shows/Star Trek/<br />
Sep 06, 2010 15:00:16 [0xa08e8500] DEBUG - Requested that section 14 be updated, force=0<br />






20 seconds later:



<br />
Sep 06, 2010 15:00:36 [0xa08e8500] INFO - Library section 14 (TV Shows) will be updated because FSEvents detected a change in /Volumes/Drobo/Video/TV Shows/Star Trek/<br />
Sep 06, 2010 15:00:36 [0xa08e8500] DEBUG - Requested that section 14 be updated, force=0<br />
Sep 06, 2010 15:00:36 [0xa08e8500] DEBUG - Section 14 is already being updated.<br />
Sep 06, 2010 15:00:36 [0xb07b7000] ERROR - Error issuing curl_easy_perform(handle): 22<br />






Then I moved the file back from to /Volumes/Drobo/Video/TV Shows/Star Trek/ (without the season-folder) and had success:



<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG -     * Scanning directory /Volumes/Drobo/Video/TV Shows/Star Trek<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG -     * Taking directory 'Star Trek' (402) out of the map (16 left)<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG -       * Scanning Star Trek Season 1 Episode 7<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Looking for path match for [/Volumes/Drobo/Video/TV Shows/Star Trek/Star Trek - S01E07 - Der alte Traum.mp4]<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Skipping hash check, no size match for 1369695458 bytes.<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - No match for hash.<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Checking descendants of Star Trek<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Creating show 'Star Trek'<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Added new metadata item (Star Trek) with ID 3832<br />
Sep 06, 2010 15:08:55 [0xa08e8500] DEBUG - Creating season 1 for show 'Star Trek'<br />



#32

[quote name='icorn' date='06 September 2010 - 07:14 AM' timestamp='1283778872' post='102366']


Okay, I created sub-folder "/Volumes/Drobo/Video/TV Shows/Star Trek/Season 1/" and moved the file to it.



In "Plex Media Scanner.log" I always get lines like that:

[font="Verdana, arial, sans-serif"][size="3"][size=3]

[/size][/size][/font]

[font="Verdana, arial, sans-serif"][size="3"][size=3]In the TVDB the title is different everything has to match the tvdb. Look up Star Trek on the TVDB and you will see that the name is different. try renaming the file Star Trek S01E28.avi and retry with hitting the shift button and the circular button on the lower right hand corner of plex media server.[/size][/size][/font]