# My plex account not claiming **URL:** \ **Category:** Plex Media Server\ **Tags:** openmediavault, server-linux-arm\ **Created:** [April 17, 2022, 10:21am UTC](https://forums.plex.tv/t/my-plex-account-not-claiming/788659 "2022-04-17T10:21:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Navin1986](https://avatars.discourse-cdn.com/v4/letter/n/48db29/32.png) [@Navin1986](https://forums.plex.tv/u/Navin1986)\ **Post date:** [April 17, 2022, 10:21am UTC](https://forums.plex.tv/t/my-plex-account-not-claiming/788659/1 "2022-04-17T10:21:27Z")
![image](https://global.discourse-cdn.com/plex/original/4X/a/0/9/a09c1d84f1bc8c27c0cb99343da1616ed9e61a3f.jpeg) Hey Everyone, I have been building a raspberry pi 4 model b 8Gb ram. I have installed the OS, openvaultmedia, and plex. I have mounted the hard drive and installed plex. But I am struggling to claim the raspberry pi. I used to have a plex server on my PC but I have removed it but I keep seeing this screenshot (see above). When I claimed, it thinks but not claim. How should I update my server? please advise Thank you Nav ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 17, 2022, 4:38pm UTC](https://forums.plex.tv/t/my-plex-account-not-claiming/788659/2 "2022-04-17T16:38:42Z")
Make sure the pi has a solid Internet connection and can communicate with plex.tv. Claiming a Plex server requires authenticating your userid at plex.tv. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 16, 2022, 4:39pm UTC](https://forums.plex.tv/t/my-plex-account-not-claiming/788659/3 "2022-07-16T16:39:06Z")
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