# My Plex Media Servers crashes on Hardware transcoding
**URL:** https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807
**Category:** Plex Media Server
**Tags:** server-windows, ios-legacy
**Created:** [May 9, 2020, 5:20pm UTC](https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807 "2020-05-09T17:20:47Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@lelei33](https://forums.plex.tv/u/lelei33)
#### Post date: [May 9, 2020, 5:20pm UTC](https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807/1 "2020-05-09T17:20:48Z")
Server Version#: 1.19.3.2764 (Plex Pass!)
Player Version#: iOS (iPad) 6.11.1
Plattform Win10x64pro PMS Version
Hardware
- Board: Gigabyte C246-WU4
- CPU: Intel i3-8300 (boxed) - with Quicksync
- RAM: 32GB ECC RAM
**If I disable HW transcoding it is fine** , just CPU spikes to 100%, **if I enable HW transcoding, then Plex Media Server crashes** in the second the stream should start.
These are the last entries before the crash:
```auto
May 09, 2020 19:16:25.035 [9840] DEBUG - Streaming Resource: Calculated bandwidth of 37665kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 3000kbps
May 09, 2020 19:16:25.035 [9840] DEBUG - Streaming Resource: Determining preferred transcode encoders through transcode only decision.
May 09, 2020 19:16:25.035 [9840] DEBUG - Codecs: testing h264_qsv (encoder)
May 09, 2020 19:16:25.045 [9840] DEBUG - Codecs: hardware transcoding: testing API qsv
May 09, 2020 19:16:25.286 [9492] WARN - Crash: Crash reporting disabled
```
From Windows Events
```auto
Faulting application name: Plex Media Server.exe, version: 1.19.3.2764, time stamp: 0x5eb17fe1
Faulting module name: igd9dxva32.dll_unloaded, version: 26.20.100.7262, time stamp: 0x5d8bd8a4
Exception code: 0xc0000005
Fault offset: 0x00025d00
Faulting process id: 0x2960
Faulting application start time: 0x01d6262583603c2a
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: igd9dxva32.dll
Report Id: 33aff310-2a66-4491-841c-1f356c8058ca
Faulting package full name:
Faulting package-relative application ID:
```
can anyone help?
---
### Author:  [@lelei33](https://forums.plex.tv/u/lelei33)
#### Post date: [May 9, 2020, 6:55pm UTC](https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807/2 "2020-05-09T18:55:10Z")
I might have fixed it by updating the Intel Graphics driver …
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [June 5, 2020, 4:43pm UTC](https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807/3 "2020-06-05T16:43:27Z")
sometime back i put a matrix together relating to such crashes
> [@Plex Media Server Crash with Hardware Acceleration Enabled](https://forums.plex.tv/t/plex-media-server-crash-with-hardware-acceleration-enabled/453992/37):
>
> There is a later consolidated summary in another thread which i will paste here. Consolidating all info relating to crashes and hardware acceleration Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes. So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module igdumdim32.dll This is now f…
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [September 3, 2020, 4:43pm UTC](https://forums.plex.tv/t/my-plex-media-servers-crashes-on-hardware-transcoding/587807/4 "2020-09-03T16:43:28Z")
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