# NAS not detected with android App

**URL:** https://forums.plex.tv/t/nas-not-detected-with-android-app/816944
**Category:** Plex Media Server
**Tags:** android-mobile-legacy
**Created:** [November 1, 2022, 9:12pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944 "2022-11-01T21:12:06Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![cedricb\_805](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@cedricb\_805](https://forums.plex.tv/u/cedricb_805)
#### Post date: [November 1, 2022, 9:12pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/1 "2022-11-01T21:12:06Z")

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Hello

when using Plex android app, my Plex server is detected only if I am connected on the same network but not recognized if I am trying an access outside from my network (in travel for example).

It works fine if I use another computer so the problem seems linked to android app (and not the server configuration).

Is it mandatory to buy a Pless Pass to solve this issue ?

Server Version#: 1.29.1.6316  
Player Version#: 9.10.1.36024

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### Author: ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [November 1, 2022, 9:17pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/2 "2022-11-01T21:17:29Z")

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Please provide the [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) when trying to connect from outside your local network.

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### Author: ![cedricb\_805](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@cedricb\_805](https://forums.plex.tv/u/cedricb_805)
#### Post date: [November 1, 2022, 9:24pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/3 "2022-11-01T21:24:22Z")

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How can I collect this information with my smartphone ?

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### Author: ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [November 1, 2022, 9:31pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/4 "2022-11-01T21:31:44Z")

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Click on this for instructions. [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/)

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### Author: ![cedricb\_805](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@cedricb\_805](https://forums.plex.tv/u/cedricb_805)
#### Post date: [November 1, 2022, 9:48pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/5 "2022-11-01T21:48:03Z")

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sorry but my issue seems now fixed. I can access to my music library without wifi connection.  
I don’t know what I changed but currently it works.

Thanks for your support

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [January 30, 2023, 9:48pm UTC](https://forums.plex.tv/t/nas-not-detected-with-android-app/816944/6 "2023-01-30T21:48:34Z")

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