# Native Plex Clients Show Server Offline While Plex Web and Remote Playback Work
**URL:** https://forums.plex.tv/t/native-plex-clients-show-server-offline-while-plex-web-and-remote-playback-work/939374
**Category:** Plex Media Server
**Tags:** server-mac, roku
**Created:** [June 3, 2026, 3:22am UTC](https://forums.plex.tv/t/native-plex-clients-show-server-offline-while-plex-web-and-remote-playback-work/939374 "2026-06-03T03:22:53Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@zacharay](https://forums.plex.tv/u/zacharay)
#### Post date: [June 3, 2026, 3:22am UTC](https://forums.plex.tv/t/native-plex-clients-show-server-offline-while-plex-web-and-remote-playback-work/939374/1 "2026-06-03T03:22:54Z")
**Plex Clients Show Server Offline Despite Server Being Reachable and Functional**
I’m experiencing a very unusual issue after migrating from an old Plex server on a MacBook to a new Plex server on a Mac Mini.
### Environment
- Plex Media Server running on a Mac Mini
- Fresh macOS installation
- Fresh Plex Media Server installation
- Fresh server identity (new server name and setup)
- Spectrum Internet
- Manual port forwarding configured for TCP 32400
- Public IP verified
### Current Symptoms
Native Plex clients show the server as offline:
- Android Plex app
- Android TV Plex app
- Roku Plex app
The clients display the correct server name and owner account, but:
- No libraries appear
- Tapping the server does nothing
- No error message is shown
### What Works
The server itself appears to be functioning correctly:
- Plex Web on the Mac Mini works normally
- Libraries are visible
- Playback works
- Accessing Plex directly via:
- Phone browser can access Plex locally
- Phone browser can access Plex remotely over cellular
- Playback works remotely over cellular
- [https://app.plex.tv/desktop](https://app.plex.tv/desktop) works correctly
- Playback through [app.plex.tv](http://app.plex.tv) works correctly
- A brand-new MacBook that has never previously connected to my Plex account can see the server, browse libraries, and play content successfully
### Network Verification Performed
- Public IP verified
- Router WAN IP matches public IP
- No double NAT detected
- Manual TCP port forward configured to Plex server
- CanYouSeeMe successfully connects to port 32400
- Plex is listening on port 32400
- Remote browser playback functions correctly
### Troubleshooting Already Performed
- Fresh macOS installation
- Fresh Plex Media Server installation
- New server name
- New server identity
- Reinstallation of Plex clients
- Clearing app cache and storage on Android
- Signing out and back into Plex
- Verified same Plex account is being used everywhere
- No managed users or Plex Home users involved
- Verified clients are seeing the new server name, not the old server name
### Additional Observation
The old Android phone, Android TV, and Roku clients previously worked correctly with the original MacBook Plex server.
After migrating to the new Mac Mini server:
- Existing clients show the new server name but report it offline
- New MacBook client works immediately without issue
This makes me suspect there may be a stale server association, machine identifier issue, or client-side server record problem occurring somewhere between Plex clients and Plex account services.
Is there any way to force Plex to regenerate or clear server resource records associated with a machine identifier or previously connected clients?
Any guidance on logs to collect or additional server-side diagnostics would be appreciated.
---
### Author:  [@zacharay](https://forums.plex.tv/u/zacharay)
#### Post date: [June 3, 2026, 5:20am UTC](https://forums.plex.tv/t/native-plex-clients-show-server-offline-while-plex-web-and-remote-playback-work/939374/2 "2026-06-03T05:20:56Z")
I created a completely new Plex account and shared the library to it. The shared library appears and works correctly in Plex Web ([app.plex.tv](http://app.plex.tv)) but does not appear at all in the Android Plex app. This occurs with both my original account and a brand-new account.
I also got it to work on a TCL Android TV by changing the Allow Insecure Connections to “Always” and then switching it back to “Never.”
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [June 3, 2026, 6:26am UTC](https://forums.plex.tv/t/native-plex-clients-show-server-offline-while-plex-web-and-remote-playback-work/939374/3 "2026-06-03T06:26:25Z")
> [@zacharay](#):
>
> Is there any way to force Plex to regenerate or clear server resource records associated with a machine identifier or previously connected clients?
Here: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms)
(be careful to _only_ remove the old server token)
On existing clients, it can help to sign them out of the plex account and back in. If you have a Plex Home with managed accounts, it can be sufficient to instead perform Switch User back and forth.
This will force the client to contact [plex.tv](http://plex.tv) and refresh its access tokens and the server list etc.