Hi Plex Team - I am in desperate nedd of your help. I’ve been running PMS almost since the very beginning, at least 8 years on a series of Mac Mini’s, very successfully.
Since mid August, I noticed that the when I logged on the Server I was seeing the dreaded “Your computer was restarted because of a problem.” message.
After doing a ton of troubleshooting, I was able to identify that shutting down Plex Media server at night (say 10 or 11 PM) eliminated the restarts during the night. In my simple look at the MacOS logs and the PMS logs, PMS appears to be in the middle of the nightly maintenance activities when the crash and reboot occurs.
Most times the server restarts, however sometimes the server shuts off completely… Either way, not a good scenario…
After doing DB restores from backup, etc. I finally broke down (I have four distinct libraries of movies and tv shows totaling over 20,000 files) and did a 100% full reinstall of PMS AFTER uninstalling it 100% (deleting all the dbs, etc.), running a full system maintenance with Cocktail 11.6.3 High Sierra Edition and a full reboot before installing PMS and setting up the entire system from scratch, including all new libraries, etc.
Took 7-8 hours for all the library updates to complete and when I got up this morning … BAM … the dreaded computer was restarted because of a problem.
I am 99% sure PMS is involved … there is nothing else running on the mac mini sans a few standard apps (dropbox, backblaze) and that is it. iTunes is not running or anything else…
Server Version#: Version 1.13.5.5332
I did run EtreCheck as well and it did report 29 Kernel Panics in the past 7 days …
and the last shutdown cause -63 - Unknown
THANKS!
Patrick
Here is the PMS Server Logs zip:
Plex Media Server Logs_2018-09-21_10-54-02.zip (4.4 MB)
Here is the EtreCheck Summary Report:
Summary
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-09-21 10:55:33
Download EtreCheck from https://etrecheck.com
Runtime: 15:22
Performance: Poor
Problem: Computer is restarting
Description:
Computer is “restarted because of a problem” every day during the early part of the morning.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
Mac mini (Late 2014)
Mac mini Model: Macmini7,1
1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
Intel Iris - VRAM: 1536 MB
VE245 1920 x 1080 @ 60 Hz
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk1 - Macintosh HD (Journaled HFS+) 998.99 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
External Thunderbolt 3 Gigabit Serial ATA
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 [RAID Member] 2.00 TB
disk2s3 - B*******X (Journaled HFS+) [Recovery] 134 MB
disk3 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
External Thunderbolt 3 Gigabit Serial ATA
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 [RAID Member] 2.00 TB
disk3s3 - B*******X (Journaled HFS+) [Recovery] 134 MB
disk4 - composite_device 1.00 TB
External USB 5 Gbit/s
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 - T**********1 (Journaled HFS+) 999.86 GB
disk5 - Western Digital My Book 25EE 4.00 TB
External USB 5 Gbit/s
disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk5s2 - M********T (Journaled HFS+) 4.00 TB
disk6 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
External Thunderbolt 3 Gigabit Serial ATA
disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk6s2 [RAID Member] 2.00 TB
disk6s3 - B*******X (Journaled HFS+) [Recovery] 134 MB
disk7 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
External Thunderbolt 3 Gigabit Serial ATA
disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk7s2 [RAID Member] 2.00 TB
disk7s3 - B*******X (Journaled HFS+) [Recovery] 134 MB
disk9 - Seagate Backup+ BL 1.00 TB
External USB 5 Gbit/s
disk9s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk9s2 - S********B (ExFAT) 999.96 GB
Mounted Volumes:
disk1 - Macintosh HD 998.99 GB (360.78 GB free)
Journaled HFS+
Mount point: /
disk4s2 - T**********1 999.86 GB (34.89 GB free)
Journaled HFS+
Mount point: /Volumes/T**********1
disk5s2 - M********T 4.00 TB (2.14 TB free)
Journaled HFS+
Mount point: /Volumes/M********T
disk8 - T****************T [RAID Set] 4.00 TB (582.06 GB free)
Journaled HFS+
Mount point: /Volumes/T****************T
disk9s2 - S********B 999.96 GB (814.48 GB free)
ExFAT
Mount point: /Volumes/S********B
disk10 - T******************A [RAID Set] 4.00 TB (54.49 GB free)
Journaled HFS+
Mount point: /Volumes/T******************A
Network:
Interface en0: Ethernet
One IPv4 address
One IPv6 address
Interface en1: Wi-Fi
Interface en5: iPad USB
Interface en6: iPhone USB
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 15.41 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 7 hours
System Load: 1.67 (1 min ago) 1.67 (5 min ago) 1.70 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist
Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.drzoidberg33.plexpy.plist
Executable: /usr/bin/python /Applications/PlexPy/PlexPy.py
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.maintain.CocktailScheduler.plist
Executable: /usr/bin/osascript -e try -e ‘set schedulerOwner to do shell script “defaults read /Library/‘Application Support’/Cocktail/Scheduler.plist SchedulerOwner”’ -e ‘do shell script “users”’ -e ‘if the result contains schedulerOwner then’ -e ‘do shell script “/bin/sh /Library/‘Application Support’/Cocktail/Scheduler.sh”’ -e ‘end if’ -e ‘end try’
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.LogOut.plist
Executable: /usr/bin/osascript -e ‘delay 3’ -e try -e ‘do shell script “killall Cocktail”’ -e ‘end try’ -e ‘ignoring application responses’ -e try -e ‘tell application “System Events” to log out’ -e ‘end try’ -e ‘end ignoring’
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.pia.pia_manager.plist
Executable: runner.sh --startup
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist
Executable: /usr/bin/osascript -e ‘delay 3’ -e try -e ‘do shell script “killall Cocktail”’ -e ‘end try’ -e ‘ignoring application responses’ -e try -e ‘tell application “System Events” to shut down’ -e ‘end try’ -e ‘end ignoring’
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.Sleep.plist
Executable: /usr/bin/osascript -e ‘delay 3’ -e try -e ‘do shell script “killall Cocktail”’ -e ‘end try’ -e ‘ignoring application responses’ -e try -e ‘tell application “System Events” to sleep’ -e ‘end try’ -e ‘end ignoring’
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.Restart.plist
Executable: /usr/bin/osascript -e ‘delay 3’ -e try -e ‘do shell script “killall Cocktail”’ -e ‘end try’ -e ‘ignoring application responses’ -e try -e ‘tell application “System Events” to restart’ -e ‘end try’ -e ‘end ignoring’
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.JonnyWong16.plexpy.plist
Executable: /usr/bin/python /Applications/PlexPy/PlexPy.py
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
8 32-bit apps
Kernel Extensions:
/Library/Extensions
[Not Loaded] ExpressVPNSplitTunnel.kext (ExprsVPN LLC, 1.0.2 - SDK 10.12)
[Not Loaded] Line6Audio.kext (Line 6, Inc, 7.6.4 - SDK 10.7)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
|---|---|
| [Loaded] | 174 Apple tasks |
| [Running] | 111 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 33 Apple tasks |
|---|---|
| [Loaded] | 186 Apple tasks |
| [Running] | 117 Apple tasks |
Launch Agents:
| [Other] | com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2017-04-07) |
|---|---|
| [Not Loaded] | com.maintain.ShutDown.plist (? 9b7e817c - installed 2018-07-04) |
| [Running] | com.maintain.SystemEvents.plist (Apple - installed 2018-07-04) |
| [Not Loaded] | com.maintain.Restart.plist (? 5421a7fd - installed 2018-07-04) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-02-04) |
| [Not Loaded] | com.maintain.LogOut.plist (? 1d95663e - installed 2018-07-04) |
| [Not Loaded] | com.maintain.PurgeInactiveMemory.plist (? 0 - installed 2018-08-24) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-10) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 5e7dfdb9 - installed 2018-03-28) |
| [Not Loaded] | com.maintain.Sleep.plist (? 94f768ba - installed 2018-07-04) |
Launch Daemons:
| [Running] | com.sonos.SonosLibraryServer.plist (? ad20e9f8 - installed 2015-12-25) |
|---|---|
| [Not Loaded] | com.maintain.CocktailScheduler.plist (? 300b8a41 - installed 2018-08-24) |
| [Not Loaded] | org.virtualbox.startup.plist (? 0 - installed ) |
| [Loaded] | com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2017-08-04) |
| [Running] | com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-01) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Running] | com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2018-09-06) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Loaded] | com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2016-10-16) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Not Loaded] | com.maintain.HideSpotlightMenuBarIcon.plist (Apple - installed 2017-10-25) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-10) |
| [Running] | com.backblaze.bzserv.plist (Backblaze - installed 2018-08-30) |
| [Running] | com.line6.l6ksettingmgr.plist (Line 6, Inc - installed 2016-10-06) |
| [Loaded] | jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-02-14) |
User Launch Agents:
| [Loaded] | com.maintain.ShowUserLibraryDirectory.plist (Apple - installed 2017-10-25) |
|---|---|
| [Loaded] | com.spotify.webhelper.plist (Spotify - installed 2017-12-20) |
| [Other] | com.wondershare.TunesGoHelper.plist (? 0 - installed 2017-12-19) |
| [Loaded] | com.pia.pia_manager.plist (? 0 - installed 2016-04-05) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-21) |
| [Running] | com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2017-12-15) |
| [Other] | com.drzoidberg33.plexpy.plist (? 0 - installed 2018-07-04) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Not Loaded] | org.virtualbox.vboxwebsrv.plist (? 0 - installed 2016-09-06) |
| [Running] | com.backblaze.bzbmenu.plist (Backblaze - installed 2018-09-21) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-03-13) |
| [Other] | com.JonnyWong16.plexpy.plist (? 0 - installed 2018-07-04) |
User Login Items:
WDDriveUtilityHelper Application (Western Digital Corporation Branded Products Group - installed 2017-08-04)
(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
Plex Media Server Application (? - installed 2018-09-20)
(/Applications/Plex Media Server.app)
iTunesHelper Application (? - installed 2018-07-09)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (? - installed 2018-09-13)
(/Applications/Dropbox.app)
AppCleaner SmartDelete SMLoginItem (Julien Ramseier - installed 2016-09-23)
(/Applications/Utilities/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app)
Internet Plug-ins:
FlashPlayer-10.6: (installed 2018-09-11)
Flash Player: (installed 2018-09-11)
QuickTime Plugin: (installed 2018-07-23)
JavaAppletPlugin: (installed 2018-06-06)
AdobeAAMDetect: (installed 2017-07-01)
Safari Extensions:
Honey.safariextz - Honey Science Corporation - https://www.joinhoney.com (installed 2018-07-16)
ExpressVPN for Safari - Mac App Store (installed 2017-08-13)
3rd Party Preference Panes:
Backblaze Backup (installed 2018-08-30)
RCDefaultApp (installed 2009-09-19)
Flash Player (installed 2018-08-27)
Java (installed 2018-05-14)
Line6AudioMIDI (installed 2013-08-21)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
|---|---|---|---|
| sandboxd | Apple | 13 | |
| WindowServer | Apple | 6 | |
| kernel_task | Apple | 2 | |
| Google Chrome Helper (18) | Google, Inc. | 1 | |
| bztransmit | Backblaze | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
|---|---|---|---|
| Google Chrome Helper (21) | Google, Inc. | 2.38 GB | |
| kernel_task | Apple | 719 MB | |
| bztransmit | Backblaze | 436 MB | |
| Google Chrome | Google, Inc. | 284 MB | |
| mdworker (11) | Apple | 282 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
|---|---|---|---|---|
| smbd | Apple | 793 MB | 31 MB | |
| mDNSResponder | Apple | 27 MB | 1 MB | |
| bztransmit | Backblaze | 5 KB | 4 MB | |
| Dropbox | Dropbox, Inc. | 1 MB | 455 KB | |
| netbiosd | Apple | 302 KB | 25 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
|---|---|---|---|
| Google Chrome Helper (21) | Google, Inc. | 12 | |
| WindowServer | Apple | 5 | |
| Google Chrome | Google, Inc. | 3 | |
| codesign | Apple | 1 | |
| syspolicyd | Apple | 1 |
Virtual Memory Information:
| Available RAM | 1.86 GB |
|---|---|
| Free RAM | 19 MB |
| Used RAM | 6.14 GB |
| Cached files | 1.85 GB |
| Swap Used | 8 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
|---|---|---|
| Microsoft Remote Desktop | 10.2.1 | 2018-08-27 |
| Commander One | 1.7.4 | 2018-08-30 |
| Gatekeeper Configuration Data | 154 | 2018-09-05 |
| FUSE for macOS | 3.8.2 | 2018-09-06 |
| Adobe Flash Player | 31.0.0.108 | 2018-09-11 |
| GIF Brewery 3 | 3.9.1 | 2018-09-13 |
| Safari | 12.0 | 2018-09-18 |
Clean up:
~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv
Executable not found
~/Library/LaunchAgents/com.wondershare.TunesGoHelper.plist
~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app
Executable not found
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
Executable not found
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Executable not found
Diagnostics Information (past 7 days):
2018-09-21 03:36:03 Kernel Panic (29 times)
2018-09-21 03:34:59 Last Shutdown Cause: -63 - Unknown
2018-09-18 15:53:56 HandBrake.app CPU (5 times)
/Applications/HandBrake.app
End of report
