# Need Help with DSM 7.1

**URL:** <https://forums.plex.tv/t/need-help-with-dsm-7-1/808509>\
**Category:** General Discussions\
**Tags:** server-synology\
**Created:** [August 30, 2022, 10:11am UTC](https://forums.plex.tv/t/need-help-with-dsm-7-1/808509 "2022-08-30T10:11:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![notlegnihc\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/58956e/32.png) [@notlegnihc\_gmail\_com](https://forums.plex.tv/u/notlegnihc_gmail_com)\
**Post date:** [August 30, 2022, 10:11am UTC](https://forums.plex.tv/t/need-help-with-dsm-7-1/808509/1 "2022-08-30T10:11:54Z")

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Hi

I need help. Since I updated synology NAS from DSM 6 to DSM7.1, I have been unable to get Plex to work

I have read many, if not all posts, in the forum, tried all sorts of method  
I have even removed my plex from the NAS and try for a clean install, it still does not work

1. I have used the package downloaded from the Plex page
2. I have given read/write previlage to Plex Media Server inside “internal system user”
3. I have tried clean install, and claim token

But after installation, when I click on the plex app, either

1. it sends me to a general Plex webpage, or
2. a black screen saying “Not authorized. You do not have access to this server”

It has been incredibly frustratiing. I have tried contacting synology support, all they say is to contact Plex support.

I am using life-pass, so all cost is paid and I have no option to withdraw. Please help

From I have read in the forum, I understand that it is not really Plex’s fault that we are in this situation, but right now I cannot get any of my content to work, and I really need help with this

Best

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [August 30, 2022, 2:13pm UTC](https://forums.plex.tv/t/need-help-with-dsm-7-1/808509/2 "2022-08-30T14:13:39Z")

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> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/31):
>
> FAQ 25: Reclaiming a lost server This How-To is better than the exploding_head nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 28, 2022, 2:13pm UTC](https://forums.plex.tv/t/need-help-with-dsm-7-1/808509/3 "2022-11-28T14:13:43Z")

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