# Need help with Plex server connection **URL:** \ **Category:** Plex Media Server\ **Tags:** server-terramaster\ **Created:** [June 8, 2022, 9:04pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274 "2022-06-08T21:04:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 8, 2022, 9:04pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/1 "2022-06-08T21:04:14Z")
Hi all I need someone’s help I’ve recently brought a nas the terra master f2-221 and it’s brilliant with one problem I can’t connect the server securely it keeps saying indirect connection can I fix this can anyone help ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 10:35pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/2 "2022-06-10T22:35:06Z")
Please help ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 10, 2022, 10:54pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/3 "2022-06-10T22:54:44Z")
Where do you experience this indirect connection? If it happens inside your home network, there’s some glitch in your home network setup that makes Plex think it’s actually on a different network. Generally, indirect connections imply that there’s a problem with your remote access setup. With remote access, there’s many players, so it could be a lot of different issues (ranging from your Plex config all the way to restrictions applied by your ISP). > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… # When it comes to “connecting securely”, this is usually an entirely different story. ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 11:10pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/4 "2022-06-10T23:10:03Z")
I’m just getting indirect connection from the beginning of my set up of my server ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [June 10, 2022, 11:12pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/5 "2022-06-10T23:12:47Z")
Are you running a VPN on the server? Are you accessing it via the local ip address aka 192.168.xx.xx? ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 11:17pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/6 "2022-06-10T23:17:46Z")
No I just load up Plex on the web and it takes like 2,3 seconds comes up and says indirect connection in the settings sorry I really new to all this I don’t know if this helps but I also have a shield as a Plex server and that’s why I brought the nas to replace it would that be making problems for it ? ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 11:23pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/7 "2022-06-10T23:23:09Z")
I’m also getting full playback at 1080p in my Wi-Fi but when on mobile data cause if it’s a phone I’m using it says not enough bandwitch and I have a very high internet speed ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 10, 2022, 11:31pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/8 "2022-06-10T23:31:36Z")
Check out the guide on how to troubleshoot remote access issues I’ve linked above. With remote access the limiting bandwidth factor is your internet upload bandwidth – even with super fast download speeds, this can be much lower. In a setup with an indirect connection, the stream is relayed through a server of Plex and you’ll get 1 Mbps bandwidth (2 Mbps for Plex Pass members). ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 11:39pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/9 "2022-06-10T23:39:29Z")
That what is says when I play something on 4G this is a screen shot of it ![image](https://global.discourse-cdn.com/plex/original/4X/a/a/e/aaeea6a668f2b0284775a43f526de76cd810a108.jpeg) ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 10, 2022, 11:46pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/10 "2022-06-10T23:46:46Z")
I slso get this when I go to the website ![image](https://global.discourse-cdn.com/plex/original/4X/0/1/1/0115fafd5ac5fbd9f0251c73d5f510827b8c13ab.jpeg) ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 11, 2022, 8:28pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/11 "2022-06-11T20:28:15Z")
It works through reley ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 11, 2022, 9:37pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/12 "2022-06-11T21:37:48Z")
That’s what `indirect` means. Did you find anything with the remote access troubleshooting? ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 11, 2022, 10:43pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/13 "2022-06-11T22:43:14Z")
Yer just that I’ve tried everything I’ve uninstalled and reinstalled the server and still nothing and without a relay it wont even connect securely I really don’t know what to do ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 11, 2022, 10:48pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/14 "2022-06-11T22:48:12Z")
Reinstalling the server will do nothing about a bad remote access environment. You’ll need to figure out which part of the remote access setup is broken – could be a bad router configuration or a limitation caused by your ISP. The guide I had posted before contains a number of procedures you can do in order to pin down what’s wrong > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 12, 2022, 9:33am UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/15 "2022-06-12T09:33:04Z")
Think it’s my router it dosent support ipv6 or whatever that is called and there’s no firewall settings that I can change ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 13, 2022, 10:33am UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/16 "2022-06-13T10:33:30Z")
Can someone please help ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 13, 2022, 12:15pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/17 "2022-06-13T12:15:17Z")
Any findings from checking the remote access troubleshooting guide? Otherwise this will be mere guessing. ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 13, 2022, 3:17pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/18 "2022-06-13T15:17:20Z")
No nothing ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 13, 2022, 3:27pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/19 "2022-06-13T15:27:06Z")
So… what did you find? - do you get a publicly routable IPv4 address from your ISP? - can you see/access your own router’s public IP address on the specified public port from your port forward while outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))? I’m sorry, there’s no secret “fix it” button. Remote access can be tricky because there’s so many parties involved. You’ll need to walk this bridge if you want to fix it. ---
**Author:** ![richard32](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@richard32](https://forums.plex.tv/u/richard32)\ **Post date:** [June 13, 2022, 4:26pm UTC](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274/20 "2022-06-13T16:26:28Z")
I’m sorry forgetting upset it’s just I just brought this nas and seems like it’s bugged already I can see my public ip and a port that is working but I have no idea how to port forward and also I tried the guide but I think I’m to stupid to understand it [Next page](https://forums.plex.tv/t/need-help-with-plex-server-connection/796274.md?page=2)