# Need help with Remote access

**URL:** <https://forums.plex.tv/t/need-help-with-remote-access/898305>\
**Category:** Plex Media Server\
**Tags:** server-mac\
**Created:** [December 8, 2024, 5:18pm UTC](https://forums.plex.tv/t/need-help-with-remote-access/898305 "2024-12-08T17:18:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![meglmt](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@meglmt](https://forums.plex.tv/u/meglmt)\
**Post date:** [December 8, 2024, 5:18pm UTC](https://forums.plex.tv/t/need-help-with-remote-access/898305/1 "2024-12-08T17:18:30Z")

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Server Version#: Version 1.41.2.9200  
is there anyway to get direct support. I am willing to pay for it. I have tried everything i read to allow remote access, but it continues to default to no access. I use my IMac with external drives as my server, I used Optimum as my internet provider. My IMac is connected via Ethernet and my router has a a forward set up to the correct port. I really don’t know what else i can do. Would really appreciate person to person support.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 8, 2024, 6:07pm UTC](https://forums.plex.tv/t/need-help-with-remote-access/898305/2 "2024-12-08T18:07:32Z")

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Sorry, I can’t do direct support.  
Have you already tried the remote access troubleshooting? More specifically: to what outputs (beyond the outcome that it’s not working)?

e.g.  
Have you been able to verify the port forward is working by testing it using a service like [canyouseeme.org](http://canyouseeme.org)?  
Even if it’s not working… do the public IP seen by [canyouseeme.org](http://canyouseeme.org) and the WAN IP address of your router match?

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 8, 2025, 6:07pm UTC](https://forums.plex.tv/t/need-help-with-remote-access/898305/3 "2025-03-08T18:07:35Z")

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Closed on March 8, 2025, 6:07pm UTC

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