# Need some help fixing duplicate/mismatched files **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-mac\ **Created:** [November 30, 2021, 8:16am UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208 "2021-11-30T08:16:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hux2000](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@hux2000](https://forums.plex.tv/u/hux2000)\ **Post date:** [November 30, 2021, 8:16am UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/1 "2021-11-30T08:16:26Z")
EDIT - Solved: this was the cause of the problem: “…if you add `/TV Shows` to your Plex TV Show library, then you cannot have subfolders such as `~Documentaries` underneath”. After resolving that, things are now displaying correctly. Thanks to FordGuy61 for spotting that! * * * Server Version#: 1.24.5.5173 (Mac) Player Version#: 1.38.0.2734 (Windows) I’m finding that several of my locally-stored TV shows aren’t showing up in the ‘TV Shows’ view. They show up in folder view, but when check the thumbnail/title/description, the info is from a different show. And if I do ‘Get Info’ on an episode, I often find multiple file paths listed. Here’s an example of the BBC shows _Planet Earth_ and _Big Cats_, along with what I’ve done to try to fix them: - Moved the folders for both shows out of those scanned by Plex - Updated the library - Confirmed both shows were gone from folder view and didn’t show when using the search box - Emptied the trash - Cleaned the bundles - Made certain that the two folders and their contents were named properly - Dragged _Planet Earth_ back into the correct folder, updated the library and confirmed that it showed up in folder view - Checked thumbnails/titles/descriptions of each file: all were correct - Did ‘Get Info’ on each episode: all were pointing to the correct files - Dragged _Big Cats_ back into the correct folder, updated the library and confirmed that it showed up in folder view - Checked thumbnails/titles/descriptions of each file: **the three episodes incorrectly show this info for the first three episodes of _Planet Earth_** - Did ‘Get Info’ on each episode: **each file showed two entries - the incorrect _Planet Earth_ episode at the top and the correct _Big Cats_ one below it** ([screenshot](https://imgur.com/a/MK064e4)). Any ideas how I can resolve this? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 30, 2021, 10:37am UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/2 "2021-11-30T10:37:40Z")
Which folder did you add to the TV library, `TV` or `~Documentaries`? Given the structure shown in the screenshot, it should be `~Documentaries`. Plex does not support subfolders like `~Documentaries` if the TV Show library is pointed at `/Volumes/Media/TV`. * * * Edit: Also use two digits for the episode number. Planet Earth is s01e1. Should be s01e01. ---
**Author:** ![hux2000](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@hux2000](https://forums.plex.tv/u/hux2000)\ **Post date:** [December 1, 2021, 5:55pm UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/3 "2021-12-01T17:55:16Z")
> Plex does not support subfolders like `~Documentaries` if the TV Show library is pointed at `/Volumes/Media/TV` As in, it doesn’t support subfolders with a ‘~’ character? Or it doesn’t support subfolders below the folder added to the library unless they’re TV show folders containing ‘Season 01’, ‘Season 02’, etc.? > Also use two digits for the episode number. Planet Earth is s01e1. Should be s01e01 Good catch - I’ll fix that! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 1, 2021, 6:43pm UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/4 "2021-12-01T18:43:13Z")
> [@hux2000](#): > > As in, it doesn’t support subfolders with a ‘~’ character? Or it doesn’t support subfolders below the folder added to the library unless they’re TV show folders containing ‘Season 01’, ‘Season 02’, etc.? AFAIK, `~` & similar characters are OK. What I was trying to say (albeit not very clearly), was that if you add `/TV Shows` to your Plex TV Show library, then you cannot have subfolders such as `~Documentaries` underneath. However, it is certainly OK to add `~Documentaries` to a TV Show library, as it is the folder containing the TV show files. Examples: Not supported: ```auto /TV Shows <-- Folder added to Plex Library .../~Documentaries <-- Not supported ....../Planet Earth ``` Supported: ```auto /TV Shows .../~Documentaries <-- Folder added to Plex Library ....../Planet Earth ``` ```auto /TV Shows <-- Folder added to Plex Library ....../Planet Earth ``` Another thread along similar lines: > [@Missing files / mistaken seasons with all agents](https://forums.plex.tv/t/missing-files-mistaken-seasons-with-all-agents/759752): > > Server Version#: 1.25.0.5246-7000 Player Version#: WEB/Samsung TV I have some issues with a specific series of shows. I have digitized a DVD collection of Sherlock Holmes. 4 series with a few seasons each. I have directory and naming like this: S:\Crime\Sherlock Holmes The Adventures of Sherlock Holmes (1984) Season 01 The Adventures of Sherlock Holmes - S01E01 - A Scandal in Bohemia.mkv The Adventures of Sherlock Holmes - S01E02 - The Dancing Men.mkv The Adventures of Sherlock … ---
**Author:** ![hux2000](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@hux2000](https://forums.plex.tv/u/hux2000)\ **Post date:** [December 1, 2021, 11:20pm UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/5 "2021-12-01T23:20:18Z")
> if you add `/TV Shows` to your Plex TV Show library, then you cannot have subfolders such as `~Documentaries` underneath That was the problem: once I resolved that, things are displaying correctly. Well spotted and thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 1, 2022, 11:20pm UTC](https://forums.plex.tv/t/need-some-help-fixing-duplicate-mismatched-files/761208/6 "2022-03-01T23:20:33Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.