### Author:  [@adanggas\_hotmail\_com](https://forums.plex.tv/u/adanggas_hotmail_com)
#### Post date: [March 13, 2024, 1:03pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/1 "2024-03-13T13:03:27Z")
Server Version#:v1.32.8.7639
Player Version#:
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I’m getting an error after I reset my shield. Everyone online says I need support to reset my server certificate. I hope I’m posting in the correct place. I keep getting this error Unable to connect to “SHIELD Android TV” securely. everything was working fine but I had to factory reset my shield then I now get this error.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [March 13, 2024, 1:28pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/2 "2024-03-13T13:28:32Z")
Done.
Please shut down your Shield.
After powering it up again, let it sit for several minutes. Do also reboot/restart any Plex clients you are using.
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### Author:  [@adanggas\_hotmail\_com](https://forums.plex.tv/u/adanggas_hotmail_com)
#### Post date: [March 13, 2024, 2:30pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/3 "2024-03-13T14:30:23Z")
That was quick. I’m not home but I will test it after work. Thank you!
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### Author:  [@rodolph21](https://forums.plex.tv/u/rodolph21)
#### Post date: [March 13, 2024, 6:45pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/4 "2024-03-13T18:45:22Z")
Hello, I’m bouncing off the post, I have exactly the same problem… thank you.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [March 13, 2024, 7:01pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/5 "2024-03-13T19:01:57Z")
Done. Please proceed as mentioned above.
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### Author:  [@rodolph21](https://forums.plex.tv/u/rodolph21)
#### Post date: [March 13, 2024, 9:02pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/6 "2024-03-13T21:02:32Z")
Thank you !
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### Author:  [@rodolph21](https://forums.plex.tv/u/rodolph21)
#### Post date: [March 13, 2024, 9:23pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/7 "2024-03-13T21:23:22Z")
Hey, nothing new for me…
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### Author:  [@adanggas\_hotmail\_com](https://forums.plex.tv/u/adanggas_hotmail_com)
#### Post date: [March 13, 2024, 11:51pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/8 "2024-03-13T23:51:38Z")
I tried and it still get the error message. It’s strange I’ve been using this setup for three years with no issues.
Edit: I installed the windows app and was able to connect and add my Library, no problem. Everything is working but the only issue is I can not use the web browser to change settings it’s still saying the error message. Is there a way to get around this?
Thanks
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### Author:  [@adanggas\_hotmail\_com](https://forums.plex.tv/u/adanggas_hotmail_com)
#### Post date: [March 14, 2024, 2:11am UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/9 "2024-03-14T02:11:44Z")
I can confirm for me it’s only an issue from the webrowser. I can access it anywhere but the browser on my iPhone and tablet.
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### Author:  [@Bommeke](https://forums.plex.tv/u/Bommeke)
#### Post date: [May 25, 2024, 6:22pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/10 "2024-05-25T18:22:38Z")
Unfortunately I have a similar issue. Can you reset my certificate as well?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 25, 2024, 7:08pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/11 "2024-05-25T19:08:25Z")
Done. Please proceed as mentioned above.
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### Author:  [@RandomScrubLP](https://forums.plex.tv/u/RandomScrubLP)
#### Post date: [May 25, 2024, 9:59pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/12 "2024-05-25T21:59:12Z")
@OttoKerner I’m having a similar issue on my end. Would you be able to do the same for me please?
Server is on a Windows machine so I can restart that once it’s done.
For whatever reason I can access the server fine from my two NVIDIA Shields. But trying to access from my Galaxy S22+ and iPad isn’t working.
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### Author:  [@Bommeke](https://forums.plex.tv/u/Bommeke)
#### Post date: [May 27, 2024, 5:51pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/13 "2024-05-27T17:51:43Z")
Followed your instructions but it didn’t work for me unfortunately. Even reinstalled the Plex client on my tablet as a last resort.
It’s weird. Don’t understand why it works on my phone, but not my tablet or pc. Everything is connected via the same network. Phone and tablet had clean installs. Don’t know what to do tbh.
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### Author:  [@Bommeke](https://forums.plex.tv/u/Bommeke)
#### Post date: [May 27, 2024, 6:09pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/14 "2024-05-27T18:09:56Z")
It is fixed.
Got my PC working by using the Windows Plex client instead of the URL
Got my tablet working by split tunneling my VPN and excluding Plex. Don’t know why my phone doesn’t require this as it uses the same vpn but I’m glad it is solved.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 25, 2024, 6:10pm UTC](https://forums.plex.tv/t/need-support-to-please-reset-server-certificate/872027/15 "2024-08-25T18:10:24Z")
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