# Network error / Bluray problem on local network **URL:** \ **Category:** General Discussions\ **Tags:** server-linux\ **Created:** [May 8, 2019, 10:51pm UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595 "2019-05-08T22:51:58Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SteveG144](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@SteveG144](https://forums.plex.tv/u/SteveG144)\ **Post date:** [May 8, 2019, 10:51pm UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/1 "2019-05-08T22:51:58Z")
I just finished wiring the house with Cat6 to a nice gig switch in order to use Plex in the house. When I am trying to watch Bluray movies I have 2 problems. 1. When I have the Plex client on the Samsung SmartTV set to transcode the video, it will play for about 20 seconds and then give a “network error message” 2. When I set the playback mode to Auto, then the Blueray plays, but I don’t hear any sound through the soundbar connected to the TV. What can I do to resolve either of these issues?? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 9, 2019, 1:34am UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/2 "2019-05-09T01:34:30Z")
Can you please verify: 1. Settings - Server - General - Show Advanced: Debug on, Verbose off 2. Recreate the failure 3. Wait 30 seconds 4. Capture the logs (Settings - Server - Troubleshooting - Download Logs) 5. Attach the ZIP ---
**Author:** ![SteveG144](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@SteveG144](https://forums.plex.tv/u/SteveG144)\ **Post date:** [May 9, 2019, 2:58am UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/3 "2019-05-09T02:58:04Z")
Absolutely. The problem happened about 8:55pm MST, hopefully the log error is close to that time.[Plex Media Server Logs\_2019-05-08\_20-55-24.zip](https://global.discourse-cdn.com/plex/original/3X/5/f/5f89d9ae00a7db80dc8580930296c11b033a6e18.zip) (1.7 MB) ---
**Author:** ![SteveG144](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@SteveG144](https://forums.plex.tv/u/SteveG144)\ **Post date:** [May 9, 2019, 2:58am UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/4 "2019-05-09T02:58:45Z")
And that is with transcoding turned on within the Samsung SmartTV app ---
**Author:** ![SteveG144](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@SteveG144](https://forums.plex.tv/u/SteveG144)\ **Post date:** [May 9, 2019, 8:41pm UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/5 "2019-05-09T20:41:47Z")
@ChuckPa Did those logs provide any useful information to this issue? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 10, 2019, 10:47pm UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/6 "2019-05-10T22:47:39Z")
My apologies for being so slow to reply. It’s been a very busy week. Yes, the logs were very revealing. DNS failures caused by apparent adapter dropout. ```auto May 08, 2019 15:51:44.389 [0x7f7d877fe700] DEBUG - Scanning for plug-ins in "/usr/lib/plexmediaserver/Resources/Plug-ins-4610c6e8d" May 08, 2019 15:51:44.389 [0x7f7db57fa700] ERROR - Error issuing curl_easy_perform(handle): 6 May 08, 2019 15:51:44.389 [0x7f7db57fa700] WARN - HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv) May 08, 2019 15:51:44.389 [0x7f7da77fe700] ERROR - Error issuing curl_easy_perform(handle): 6 May 08, 2019 15:51:44.389 [0x7f7da77fe700] WARN - HTTP error requesting GET https://plex.tv/servers/7006d711956e80566c7a2521e37f752511cfa2a2/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv) May 08, 2019 15:51:44.389 [0x7f7db57fa700] ERROR - Error parsing content. ``` The server then panics because the computer seems to have lost its network interface. ```auto May 08, 2019 15:51:45.852 [0x7f7db57fa700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip May 08, 2019 15:51:45.852 [0x7f7dca5def00] DEBUG - NetworkService: Quick dispatch of network change. May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - Error broadcasting message: send_to: Network is unreachable May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - Network change for advertiser. May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32410 (outbound: 0) May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - Error broadcasting message: send_to: Network is unreachable May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - Network change for advertiser. May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32412 (outbound: 0) May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=0), closing 0 browse sockets. May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32413 (outbound: 0) May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Browsing on interface 127.0.0.1 on broadcast address 127.255.255.255 (index: 0) May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=1), closing 0 browse sockets. May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Browsing on interface 127.0.0.1 on broadcast address 127.255.255.255 (index: 0) May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=0), closing 0 browse sockets. May 08, 2019 15:51:45.854 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:1901 (outbound: 0) May 08, 2019 15:51:45.854 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device May 08, 2019 15:51:45.854 [0x7f7db4ff9700] ERROR - Error issuing curl_easy_perform(handle): 6 ``` ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 8, 2019, 10:47pm UTC](https://forums.plex.tv/t/network-error-bluray-problem-on-local-network/409595/7 "2019-08-08T22:47:41Z")
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