# New Client App no longer plays back

**URL:** https://forums.plex.tv/t/new-client-app-no-longer-plays-back/943406
**Category:** Plex Players
**Tags:** server-synology, apple-tv
**Created:** [September 25, 2026, 8:59am UTC](https://forums.plex.tv/t/new-client-app-no-longer-plays-back/943406 "2026-09-25T08:59:32Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![roy.debruin](https://avatars.discourse-cdn.com/v4/letter/r/eb8c5e/32.png) [@roy.debruin](https://forums.plex.tv/u/roy.debruin)
#### Post date: [September 25, 2026, 8:59am UTC](https://forums.plex.tv/t/new-client-app-no-longer-plays-back/943406/1 "2026-09-25T08:59:32Z")

</div>

I have an issue post iOS Plex app and firmware update **PMS 1.43.4.10903, Apple TV 2026.18.0 and tvOS 26.6** where playback problems appeared after the Plex Apple TV app update while the same media played normally through Plex Web.

**My NAS/Plex server**

- PC Plex → ✅
- Mobile Plex → ✅

**My Apple TV**

- Plex on-demand → ✅
- My Plex server library → browse/metadata ✅
- My Plex server media → ❌

I have eliminated the obvious client-side variables:

- Force Direct Play → already ON
- Cache reset → no change
- Cinema Trailers → no change
- DNS 1.1.1.1 → 8.8.8.8 → no change
- H.264 MP4 test file → still fails
- Resume → fails
- Other Plex clients → work ie. the iOS App

I am now in a state where I can’t view my media if you could respond please