New ISP, New Router, Remote access is indirect connection...need help configuring

Plex Media Server
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Today I changed from comcast, using my own modem and router to a NEW ISP, frontier fiber using a NEW ROUTER. I have set up port forwarding on my router to point to external port 32400 and my local 192.168.xx.xxx. I have activated the ddns service through my NEW router using the provided www.asus.com server option. I entered my new host name and registered it with asus in the router. My server settings for remote is using port forwarding, with the port being 32400. Do i need to turn off UPnP since I am using port forwarding? I am not sure what to check at this point as my remote connections are all indirect. Any help?

Server Version#: 1.28.2.6151
Player Version#:

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Have you already checked if your router’s WAN IP is actually a publicly routable IPv4 address or if you’re maybe behind a CGNAT or an IPv6 only setup?

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@tom80H Public Ip is the same in the router as it is when I check it using whatsmyip.com

as for IPv6, my router configuration connection type is set to disable. Not sure if this info is useful…

This info is not populating either: in the remote access settings: Private Unknown IP Public Unknown IP Internet

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@tom80H any ideas or updates?

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Bumping, still need help

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Did you go through the other troubleshooting steps and to what outcome / what findings?

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@tom80H Is there a specific thing I should look at? I cannot reach canyouseeme.org when entering it in browser. I am not a network guru, so any laymen type instructions would be helpful.

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I suspect this is as laymen as it’ll get.
Network configurations can be a pain, so there’s no shortcut to checking those steps out.

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Update: Frontier fiber had to activate the service fully on their end, which enables port forwarding to work. My configuration was correct. Everything is now working as it should. Thanks for the assistance. And for anyone interested in frontier fiber, I have a 1gigabit plan only using frontiers ONT device directly connected to my 2.5gb port on my gt-ax6000 asus router. 950mbps up and down solid on wired cat6 gigabit connection to my server.

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