# New Mac Plex Media Server update won't launch **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [June 20, 2024, 5:57pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552 "2024-06-20T17:57:52Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![lasvegas\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lasvegas_1/32/3034_2.png) [@lasvegas\_1](https://forums.plex.tv/u/lasvegas_1)\ **Post date:** [June 20, 2024, 5:57pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/1 "2024-06-20T17:57:52Z")
Server Version#: 1.40.3.8555 The latest update to Plex Media Server doesn’t launch in Mac OS Ventura 13.6.7 (Intel). I have been using Plex for many years. I did try to download a clean copy from [Plex.tv](http://Plex.tv) with the same results. Is it possible to download the previous version? Thanks ---
**Author:** ![lasvegas\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lasvegas_1/32/3034_2.png) [@lasvegas\_1](https://forums.plex.tv/u/lasvegas_1)\ **Post date:** [June 20, 2024, 6:18pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/2 "2024-06-20T18:18:38Z")
I was able to download and install the previous update (1.40.2.8395-c67dce28e) and it works again. I would appreciate a fix for this though. I like to keep up to date. ---
**Author:** ![lasvegas\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lasvegas_1/32/3034_2.png) [@lasvegas\_1](https://forums.plex.tv/u/lasvegas_1)\ **Post date:** [June 21, 2024, 5:35pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/3 "2024-06-21T17:35:48Z")
The same problem exists with version 1.40.4.8598-71044f963. Am I just stuck with the old update? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 21, 2024, 5:45pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/4 "2024-06-21T17:45:46Z")
If there’s no hint on why it’s failing to launch in your [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) you could try the following procedure to identify what’s wrong with the setup: 1. Open Finder and navigate to `/Applications` 2. Select `Show Content` from the context menu of the `Plex Media Server.app` item 3. Navigate to `Contents/MacOS` 4. Open the `Terminal` app 5. Drag the `Plex Media Server` executable from the Finder window (#3) into the Terminal Window and press `Return` to execute it This is no different from running the app, so it won’t succeed – but you should get a more specific error message about what’s causing it to fail starting. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [June 21, 2024, 5:47pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/5 "2024-06-21T17:47:41Z")
Two things: 1. Post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from a failed startup attempt. You can find them in ~/Library/Logs/Plex Media Server. Plex zip and attach the whole set of logs. 2. Run “/Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server” directly from a terminal and have a look at the output (and/or post it here). It may provide some clues as to why it’s failing to start. [Edit] Oops, crossed posts with @tom80H . Their way is probably easier. ---
**Author:** ![lasvegas\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lasvegas_1/32/3034_2.png) [@lasvegas\_1](https://forums.plex.tv/u/lasvegas_1)\ **Post date:** [June 21, 2024, 6:41pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/6 "2024-06-21T18:41:25Z")
This is the update log: [update-log.txt](https://forums.plex.tv/uploads/short-url/yFPQPJoRKFmUSIS8KKN1HbVOfiG.txt) (200.9 KB) This is the result from attempting to launch version 1.40.4: ```auto tony@Server ~ % /Applications/Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server Error: Unable to set up server: sqlite3_statement_backend::loadOne: database disk image is malformed (N4soci10soci_errorE) ``` Launching version 1.40.2 from terminal results in: ```auto tony@Server ~ % /Applications/Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server Error: Unable to set up server: sqlite3_statement_backend::loadOne: database disk image is malformed (N4soci10soci_errorE) tony@Server ~ % /Applications/Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server Error starting framework core for /Users/tony/Library/Application Support/Plex Media Server/Plug-ins/PlexTools.bundle. ``` And the server launches normally, ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [June 21, 2024, 6:55pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/7 "2024-06-21T18:55:26Z")
It’s possible that the database corruption is only exposed by the new version. I’d suggest backing up your current databases (com.plexapp.plugins.library.db and com.plexapp.plugins.library.blobs.db) and running @ChuckPa’s excellent DBRepair.sh tool to check for and repair damage to your database (this is Chuck’s own project, but he’s a Plex team member): > **[GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server...](https://github.com/ChuckPa/PlexDBRepair)** > > Database repair utility for Plex Media Server databases - ChuckPa/PlexDBRepair You can just download it to your Downloads folder, make sure Plex isn’t running, run the script, and choose the automatic option. Read the GitHub page for full options/directions. ---
**Author:** ![lasvegas\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lasvegas_1/32/3034_2.png) [@lasvegas\_1](https://forums.plex.tv/u/lasvegas_1)\ **Post date:** [June 21, 2024, 7:54pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/9 "2024-06-21T19:54:51Z")
Thank you! It appears that the 10.40.3 update had damaged my database. Replacing it from the backup fixed it and allowed me to run 10.40.4. Thanks again! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [June 21, 2024, 8:29pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/10 "2024-06-21T20:29:30Z")
You’re welcome, glad you got it working! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 19, 2024, 8:30pm UTC](https://forums.plex.tv/t/new-mac-plex-media-server-update-wont-launch/880552/11 "2024-09-19T20:30:28Z")
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