# New media not appearing

**URL:** <https://forums.plex.tv/t/new-media-not-appearing/414135>\
**Category:** Metadata & Adding Files\
**Tags:** server-synology\
**Created:** [May 21, 2019, 2:32pm UTC](https://forums.plex.tv/t/new-media-not-appearing/414135 "2019-05-21T14:32:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dave\_tre](https://avatars.discourse-cdn.com/v4/letter/d/49beb7/32.png) [@dave\_tre](https://forums.plex.tv/u/dave_tre)\
**Post date:** [May 21, 2019, 2:32pm UTC](https://forums.plex.tv/t/new-media-not-appearing/414135/1 "2019-05-21T14:32:37Z")

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Server Version#: DS215j  
Player Version#: 1.15.4.994

I’ve notice of late new media i add to either my Movies or TV folders is not being updated. I’ve done th usual of Scan Media files or Refresh metadata but new additions fail to appear. Have even stopped the service running on the NAS along with a full reboot of it but new files fail to appear. They are recognised by another player I have.

Any suggestions on what to trya next. Example would be latest episodes of Big Bang Theory. The last one the Plex see is Episode 20 even though there are 21-24. It’s not limited to TV as it is also doing same in Movies folder.

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**Author:** ![gary\_parker](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gary_parker/32/92329_2.png) [@gary\_parker](https://forums.plex.tv/u/gary_parker)\
**Post date:** [May 21, 2019, 2:36pm UTC](https://forums.plex.tv/t/new-media-not-appearing/414135/2 "2019-05-21T14:36:32Z")

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Check that the files (or folders) you’ve added have read permissions for the Plex user.

NB. Plex has changed the way it does permissions on Synology recently, [this post](https://forums.plex.tv/t/plex-media-server-security-changes-for-synology-users/409995) explains more.

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**Author:** ![dave\_tre](https://avatars.discourse-cdn.com/v4/letter/d/49beb7/32.png) [@dave\_tre](https://forums.plex.tv/u/dave_tre)\
**Post date:** [May 21, 2019, 2:40pm UTC](https://forums.plex.tv/t/new-media-not-appearing/414135/3 "2019-05-21T14:40:05Z")

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Seen that post after I asked. Looks to have done the job thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 19, 2019, 2:40pm UTC](https://forums.plex.tv/t/new-media-not-appearing/414135/4 "2019-08-19T14:40:10Z")

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