# New non-experience

**URL:** <https://forums.plex.tv/t/new-non-experience/915513>\
**Category:** Plex Players\
**Tags:** android-mobile\
**Created:** [April 29, 2025, 11:39pm UTC](https://forums.plex.tv/t/new-non-experience/915513 "2025-04-29T23:39:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![LeithalAgent](https://avatars.discourse-cdn.com/v4/letter/l/5f9b8f/32.png) [@LeithalAgent](https://forums.plex.tv/u/LeithalAgent)\
**Post date:** [April 29, 2025, 11:39pm UTC](https://forums.plex.tv/t/new-non-experience/915513/1 "2025-04-29T23:39:02Z")

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Server Version#: 4.145.1  
Player Version#: 2025.14.0  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

The Plex App was upgraded to the New Experience yesterday. I couldn’t log in - it wouldn’t accept my PIN. I uninstalled and reinstalled, and was able to get in but nothing will play - I get an error “unable to determine HEVC profile”. I’ve enabled Hardware acceleration, and Enabled HEVC video encoding - it didn’t help.

I’ve turned them off, and restarted my tablet… and now back to the PIN code not being recognized.

I don’t have a TV in the house, I do everything on PC/Tablets. Is there an old version of the Plex app I can get and side-load?

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [April 29, 2025, 11:43pm UTC](https://forums.plex.tv/t/new-non-experience/915513/2 "2025-04-29T23:43:53Z")

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Enjoy:

> [@Plex for Android](https://forums.plex.tv/t/plex-for-android/29115/525):
>
> Plex for Android 10.26.0 Available on [Google Play](https://play.google.com/store/apps/details?id=com.plexapp.android) and the [Amazon App Store](https://www.amazon.com/gp/mas/dl/android?asin=B004Y1WCDE). NOTE: We are performing a staged rollout, which means the update may take a day or two before it becomes available. FIXES: Make sure the ad consent prompt is only displayed once per account. DOWNLOAD APK ([Plex Pass](https://support.plex.tv/hc/en-us/articles/200288566-What-is-Plex-Pass-) required): [Google Play (armv7a)](https://downloads.plex.tv/Kepler/kepler-armeabi-v7a-googlePlay-10.26.0.2578-6cc7ea1a.apk)[Google Play (arm64v8a)](https://downloads.plex.tv/Kepler/kepler-arm64-v8a-googlePlay-10.26.0.2578-6cc7ea1a.apk)[Google Play (x86)](https://downloads.plex.tv/Kepler/kepler-x86-googlePlay-10.26.0.2578-6cc7ea1a.apk)[Google Play (x86\_64)](https://downloads.plex.tv/Kepler/kepler-x86_64-googlePlay-10.26.0.2578-6cc7ea1a.apk)[Amazon AppStore (armv7a)](https://downloads.plex.tv/Kepler/kepler-armeabi-v7a-amazon-10.26.0.2578-6cc7ea1a.apk)[Amazon Fire OS Devices (armv7a)](https://downloads.plex.tv/Kepler/kepler-armeabi-v7a-amazon-10.26.0.2578-6cc7ea1a.apk)

Don’t use releases after this one; those are only for Amazon devices.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 28, 2025, 11:44pm UTC](https://forums.plex.tv/t/new-non-experience/915513/3 "2025-07-28T23:44:36Z")

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