New Nvidia Shield PMS - Conversion failed. A required codec could not be found or failed to install.

General Discussions
1

I’m running a new PMS on a new Shield Pro. Getting a Conversion failed. A required codec could not be found or failed to install. Some content plays, but MKV H264 is the one I’m having issues with. I have the latest version of PMS and the Shield OS. Movies fail to play on Shield Pro or Web App from my computer.

2

What is the version number?

3

6.11.2.3107

4

For some reason Plex stopped including the codecs with pms so it has to download the first time… Maybe their server is down.

I assume you restarted the shield?

Would help if you posted logs.

@“MovieFan.Plex”

5

Here’s the log dump, not sure what log to look in. I’ve restarted the shield.

6

Well heck, I restarted it again - now it’s working. Thanks for the suggestion!