# New Plex TV Show agents **URL:** \ **Category:** Metadata & Adding Files\ **Created:** [June 19, 2021, 3:29am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392 "2021-06-19T03:29:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [June 19, 2021, 3:29am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/1 "2021-06-19T03:29:40Z")
The new scanner is not showing most actors and if there are actors pictures already when I update the TV show with the new scanner it removes most of the pictures. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 19, 2021, 3:41am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/2 "2021-06-19T03:41:24Z")
Can you please be specific about what show you are adding/updating (please don’t say everything. give an example). If you can provide [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) it would be appreciated. ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [June 21, 2021, 11:57pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/3 "2021-06-21T23:57:55Z")
It seems to be most of the shows ie 2 Broke Girls had all the actors pictures until it did a Fix Match, now it has none. Another one is 3rd Rock form the Sun, it had all the actors pictures now it had none. The same with Gotham and Star Trek Discovery had all the actors, now only has 6/10 when it had all actors photos before ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 28, 2021, 12:56am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/4 "2021-07-28T00:56:23Z")
Apologies for losing track of this one. Is it possible to get fresh logs after refreshing metadata for **one** of the shows with the issue like 2 Broke Girls ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 28, 2021, 3:46am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/5 "2021-07-28T03:46:59Z")
Here you go and thanks for looking at it. I updated “24” which had most of the actors images, now there are none. [Plex Media Server Logs\_2021-07-28\_11-43-34.zip](https://forums.plex.tv/uploads/short-url/AvR3iBoxjb9BLPOvuukNrko6kPb.zip) (1.6 MB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 28, 2021, 3:53am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/6 "2021-07-28T03:53:29Z")
Forgot to ask. Is it showing the actor initials or a blank circle ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 28, 2021, 3:54am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/7 "2021-07-28T03:54:54Z")
It shows the actors initials. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 28, 2021, 5:07pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/8 "2021-07-28T17:07:42Z")
Hey. Can you please check the box to enable Debug logging in the servers general settings the. Refresh again ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 29, 2021, 12:34am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/9 "2021-07-29T00:34:01Z")
There you go. [Plex Media Server Logs\_2021-07-29\_08-31-29.zip](https://forums.plex.tv/uploads/short-url/s0RQuusIcNaJQ5Y1SBylpvOEl4R.zip) (598.0 KB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 29, 2021, 5:46pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/10 "2021-07-29T17:46:55Z")
Can you disable “Prefer local metadata” in the libraries settings and refresh ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 30, 2021, 1:10am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/11 "2021-07-30T01:10:18Z")
If you mean under the TV Shows/Manage/Library/Advanced settings, it is already disabled. I couldn’t find that setting under the library settings in the toolbox. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 30, 2021, 2:32am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/12 "2021-07-30T02:32:03Z")
Yes that is what I was referring to. What sort of files are they? Can you get the xml for one of the episodes for the show. Get Info\>View XML copy it to a text file. ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 30, 2021, 3:41am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/13 "2021-07-30T03:41:52Z")
Thanks again for your help, I really appreciate it. Here you go. I use mostly mp4/m4v format [The 100 S01E01.zip](https://forums.plex.tv/uploads/short-url/5HW8m07p6wo3OGJmssh4l96rofF.zip) (3.4 KB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 30, 2021, 5:04pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/14 "2021-07-30T17:04:17Z")
Strange that XML has the image urls in it. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [July 30, 2021, 5:19pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/15 "2021-07-30T17:19:34Z")
We are having similar issues with the new Plex Movie agent over here: > [@"Prefer local metadata" library setting needs refinement](https://forums.plex.tv/t/prefer-local-metadata-library-setting-needs-refinement/724125): > > Server Version#: 1.23.3.4707 Player Version#: n/a On updating to this version of PMS, I noticed that doing a Refresh Metadata on a title that previously had cast images downloaded from a metadata source causes all of them to disappear, giving the “gray initials in a bubble” fallback. I traced this to the above setting in my movie’s Library → Advanced tab. Apparently the fact that I have a cast list in this movie’s MP4 metadata causes it to no longer pull actor images from IMDB and TMDB as it … ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 30, 2021, 7:02pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/16 "2021-07-30T19:02:16Z")
@Scott-M If you have prefer Embedded metadata enabled the new agent will use the cast list in the file. It cannot grab images for those. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [July 30, 2021, 7:21pm UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/17 "2021-07-30T19:21:04Z")
I was aware of that for the old agents. From public release until early to mid June, the new Plex Movie agent started pulling the cast list and images (I guess from TheMovieDB) even when _prefer Embedded metadata_ was enabled. I figured this was expected behavior, and loved that I finally had cast images. Even if the cast is not pulled from the embedded tags, I’m ok with that. Something changed in June with the agent, and that is no longer the case. Cast images are being removed if I refresh metadata, which is disappointing. ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 31, 2021, 1:13am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/18 "2021-07-31T01:13:03Z")
Does that mean I have something set wrongly? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 31, 2021, 3:23am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/19 "2021-07-31T03:23:37Z")
You said you already had “prefer local metadata” disabled so I don’t think so. Which episode ordering do you have set? ![Plex](https://global.discourse-cdn.com/plex/original/3X/5/a/5aaf8ffd9fc95699526ea96feb99d797839f03d5.png) ---
**Author:** ![Ric\_Cypher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ric_cypher/32/162819_2.png) [@Ric\_Cypher](https://forums.plex.tv/u/Ric_Cypher)\ **Post date:** [July 31, 2021, 6:43am UTC](https://forums.plex.tv/t/new-plex-tv-show-agents/723392/20 "2021-07-31T06:43:40Z")
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