# New server, existing account **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, library-management\ **Created:** [September 11, 2024, 11:18pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958 "2024-09-11T23:18:38Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 11, 2024, 11:18pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/1 "2024-09-11T23:18:39Z")
Server Version#: Dell PowerEdge R630 Player Version#: I had my server on a shield pro with external drive I bought a Dell server and run VMware esxi I deleted the Plex media server off the shield I moved the external drive to the Dell server I started a windows VM on the Dell server and installed Plex media server If I log into my old Plex pass account, I don’t get the install wizard to name my new server and map my libraries. The left hand bar does not have a “more” section that lists the new server. If I make a new account I get that great wizard that lets me find my drive and add to library, but it’s not my Plex pass account. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 12, 2024, 6:40am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/2 "2024-09-12T06:40:19Z")
> [@NASAfam](#): > > started a windows VM on What kind of Windows? Home, Pro, Server, Datacenter, Headless? If it’s a server edition, use this procedure to claim the newly setup server into your account: [Plex install fix for Windows Server (Claim issue)](https://forums.plex.tv/t/plex-install-fix-for-windows-server-claim-issue/847444/1) ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 12, 2024, 1:30pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/3 "2024-09-12T13:30:01Z")
Thank you. Windows 10 in a VM, do I still do this? ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 12, 2024, 1:32pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/4 "2024-09-12T13:32:31Z")
Also… I deleted the shield file system off the external drive that contains my media If I open a phone client, I can still see my old server, and the new server, but obviously cant edit the new server from a client ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 12, 2024, 1:32pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/5 "2024-09-12T13:32:57Z")
Try it. It should work. Make sure that the server has a working internet connection that is not filtered by black lists, or ad blockers etc. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 12, 2024, 1:34pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/6 "2024-09-12T13:34:15Z")
> [@NASAfam](#): > > I deleted the shield file system off the external drive that contains my media That wouldn’t have been necessary. There is no restriction on the number of servers you can have on one plex account. You can remove old, defunct servers from your account here: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 12, 2024, 9:23pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/7 "2024-09-12T21:23:29Z")
Can’t seem to get this to work, I’m sorry. Logged out of PMS Deleted PMS Reinstalled PMS but didn’t run it Reg file merge was successful Started PMS Right clicked PMS tray icon to open Plex It starts to go to 127.0.0.1:32400/web Then goes to app.plex.tv for login After sign in I’m back where I started. No servers in the left bar but there is a + your media that wants me to get PMS ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 13, 2024, 1:27am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/8 "2024-09-13T01:27:17Z")
Would it be better to create a Linux vm ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 13, 2024, 11:35pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/9 "2024-09-13T23:35:04Z")
Are there people at Plex that can just remove my old server from my account so I can claim the new one?? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 13, 2024, 11:36pm UTC](https://forums.plex.tv/t/new-server-existing-account/887958/10 "2024-09-13T23:36:26Z")
There is no need to remove the old server. You can claim more than one server. If you want to do it anyway, I’ve given you the link already above. ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 14, 2024, 1:27am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/11 "2024-09-14T01:27:30Z")
I’m trying to claim the new server. I already deleted the old server. I can’t find where to claim the new one. Even after the regedit, when I sign in I am not seeing the new server or given the option to add libraries. It sounds like what you are saying is that it’s not because Plex thinks the old server is still on my account. If the answer is still above with the regedit I will keep trying. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 14, 2024, 1:30am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/12 "2024-09-14T01:30:48Z")
The procedure to claim it is described in my first link above. ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 14, 2024, 2:06am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/13 "2024-09-14T02:06:13Z")
Ok I will keep trying the reg edit solution. Thank you. ---
**Author:** ![NASAfam](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@NASAfam](https://forums.plex.tv/u/NASAfam)\ **Post date:** [September 14, 2024, 5:48am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/15 "2024-09-14T05:48:28Z")
It worked. I read farther down and had to go into registry editor and remove everything plex before reinstalling PMS and following your linked instructions. Thank you! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 13, 2024, 5:49am UTC](https://forums.plex.tv/t/new-server-existing-account/887958/16 "2024-12-13T05:49:10Z")
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