# New server, not hardware transcoding reliably

**URL:** <https://forums.plex.tv/t/new-server-not-hardware-transcoding-reliably/741641>\
**Category:** Plex Media Server\
**Tags:** server-windows, plex-web\
**Created:** [September 7, 2021, 5:42pm UTC](https://forums.plex.tv/t/new-server-not-hardware-transcoding-reliably/741641 "2021-09-07T17:42:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jtnovo](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@jtnovo](https://forums.plex.tv/u/jtnovo)\
**Post date:** [September 7, 2021, 5:42pm UTC](https://forums.plex.tv/t/new-server-not-hardware-transcoding-reliably/741641/1 "2021-09-07T17:42:21Z")

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Server Version#: 1.24.1.4931  
Player Version#: Plex Web 4.64.3  
Hardware: Intel Celeron G4900  
Intel HD Graphics 610, driver version 30.0.100.9805  
Windows 10 Pro  
Headless  
Lifetime Plex Pass  
“Use Hardware Acceleration when available” is checked  
“Use hardware-accelerated video encoding” is checked too. (Should it not be?)

Hello, I just got a new server and hw transcoding seems to happen randomly and not reliably. Most of the media is 1080p 10-bit x265 and usually transcoding to x264.

Sometimes hw transcoding works, other times it uses the CPU and bogs down the system since it’s a low-powered CPU. (Because I thought I’d be set with using Intel Graphics)

Am I doing everything right? Anything I need to change? I got this system specifically for hw transcoding so I could use a low powered CPU but now worried it won’t work right.

Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 6, 2021, 5:42pm UTC](https://forums.plex.tv/t/new-server-not-hardware-transcoding-reliably/741641/2 "2021-12-06T17:42:32Z")

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