# New to plex

**URL:** <https://forums.plex.tv/t/new-to-plex/900078>\
**Category:** Online Media Sources\
**Tags:** ios-legacy, rentals\
**Created:** [December 27, 2024, 4:22pm UTC](https://forums.plex.tv/t/new-to-plex/900078 "2024-12-27T16:22:05Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![scottterry840](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@scottterry840](https://forums.plex.tv/u/scottterry840)\
**Post date:** [December 27, 2024, 4:22pm UTC](https://forums.plex.tv/t/new-to-plex/900078/1 "2024-12-27T16:22:05Z")

</div>

I can play a rental movie on Plex on my TV but not my iPhone or tablet. Get a s3016 error code.

Cant play a trailer to see what the movie is about and support is almost non existence except for a email that said you can play it on your tv so that’s it.

I’ve been looking for this problem but alot of threads and I still haven’t found it.  
Any suggestions  
Also I do not see a heading for plex media server on iPhone.

Updated my iPhone, turned off subtitles to see if movie would play and turn off direct play which were things people said worked for them.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [December 27, 2024, 4:52pm UTC](https://forums.plex.tv/t/new-to-plex/900078/2 "2024-12-27T16:52:19Z")

</div>

Have you loaded the dedicated iOS Plex app from the Apple Store?

You might not be able to play your rentals in the web app that runs in Safari on your phone.

---

<div class="post-metadata">

**Author:** ![scottterry840](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@scottterry840](https://forums.plex.tv/u/scottterry840)\
**Post date:** [December 29, 2024, 6:37pm UTC](https://forums.plex.tv/t/new-to-plex/900078/3 "2024-12-29T18:37:29Z")

</div>

Yes sir. I downloaded it. It has an error s3016 on it.  
I appreciate the response also!!  
I took subtitle off which I seen someone done that.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [December 30, 2024, 7:14am UTC](https://forums.plex.tv/t/new-to-plex/900078/4 "2024-12-30T07:14:08Z")

</div>

Are you using a VPN? Either on the device which you used to rent the movie, or on the phone?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 30, 2025, 7:14am UTC](https://forums.plex.tv/t/new-to-plex/900078/5 "2025-03-30T07:14:21Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.