# New TV Episodes Not Getting Metadata **URL:** \ **Category:** General Discussions\ **Created:** [December 1, 2017, 7:26am UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060 "2017-12-01T07:26:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![hinder90](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hinder90/32/8128_2.png) [@hinder90](https://forums.plex.tv/u/hinder90)\ **Post date:** [December 1, 2017, 7:26am UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060/1 "2017-12-01T07:26:43Z")
Hi, I am filling in some of the gaps of a TV show with some of the missing episodes, however they full metadata for the episode is not being reflected. I have named the file as well as the enclosing folder in accordance with the [Plex naming standards for TV series](https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows "Plex naming standards for TV series"). The file name is: `Mystery Science Theater 3000 - s02e01 - Rocketship X-M.avi` The enclosing directory is: `/TV Shows/Mystery Science Theater 3000/Season 02/` However, the image for the episode is a random thumbnail and has the title “Episode 01” with no series information whatsoever. I have tried “percussive maintenance” which is what I call randomly reordering the **Agent** metadata source list order and then hitting “refresh metadata” enough times until it finally gets it right, but nothing seems to be working. What is also odd is that I am adding this to a collection of episode files which actually do not follow the Plex naming convention at all, but somehow they had their metadata handled correctly. The other files in the folder look like: `208.LostContinent.Vol18.Shout.DVDrip.mkv` This naming style is because these other files are episode rips from the Shout! Factory episode compilation DVDs, not from VHS, PVR, or some other source. I cannot speculate how Plex is able to discern the metadata for these files. Honestly, when looking at the **Agent** configuration for the Plex Server, the fact that for each media type there are _three_ different lists of metadata sources doesn’t make a whole lot of sense to me. While a single precedence list for each media type would make sense when determining what source to take as gospel by default if other data exists, but I don’t know what to make of three lists. Which one presides? Are there different conditions when each list is used? That said, I have practically every available source of metadata enabled and configured which I thought would cover all of my bases. It does allow me to have a lot of selections for cover art which is nice, as well as access to subtitles, but as for which data source actually is taken by default is a mystery to me. Worse, even when all of these sources selected and configured, I still cannot get metadata for a show that should be adhering to the most standard naming method Plex should recognize. For media type **Shows** I have three different lists which I have attached screen shots of so can see how I’ve configured each. I really don’t know why there is a list for **Personal Media Shows** , ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/9/7/975cc18ef0ebf71f18ec74f06b4fb9e9526d0612.jpg) **TheTVSDB** , ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/7/e/7ec5ee18799854a437f237243d1f73a165c80c74.jpg) and **The Movie Database**. ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/6/6/667de1954ed62db62c1c0d4c79ae57268aba7a32.jpg) Why isn’t there just one list? I hope someone can assist with getting my newly added files to have their metadata as well as help me understand the many orders of metadata precedence. Thanks. ---
**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\ **Post date:** [December 1, 2017, 8:16am UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060/2 "2017-12-01T08:16:31Z")
See if one of these will help. Disabling IPv6 SETTING -\> SERVER -\> NETWORK -\> Uncheck Enable server support for IPv6. Update certificates > **[No metadata updates](https://forums.plex.tv/discussion/comment/1528676/#Comment_1528676)** > > @oyehia Well, I can’t speak for everyone but my issue turned out to be a certificate issue. I fix it by downloading/exporting plex.tv/thetvdb.com/themoviedb.org certificates then installing them in Windows (right click them and select Install... ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 1, 2017, 12:25pm UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060/3 "2017-12-01T12:25:14Z")
> @hinder90 said: > Honestly, when looking at the **Agent** configuration for the Plex Server, the fact that for each media type there are _three_ different lists of metadata sources doesn’t make a whole lot of sense to me. Which one of the three is used, is determined by the ‘matching’ agent. The matching agent is usually the one that is preset in the properties of the library. Make sure your library is a ‘TV Show’ type. ‘Edit’ it go to the ‘Advanced’ tab there is a dropdown selector, labeled ‘Agent’ by default, it should show ‘TheTVDB’ > **TheTVSDB** , > > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/7/e/7ec5ee18799854a437f237243d1f73a165c80c74.jpg) These settings are OK like that. Perform the [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") with the whole MST3K show. ---
**Author:** ![hinder90](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hinder90/32/8128_2.png) [@hinder90](https://forums.plex.tv/u/hinder90)\ **Post date:** [December 19, 2017, 4:16am UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060/4 "2017-12-19T04:16:09Z")
Thanks for everyone’s explaination here. It helped me grok the naming process a little better for one. As it turns out, the naming eventually resolved itself after about 30 minutes of futzing which I think just happened on its own. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:12am UTC](https://forums.plex.tv/t/new-tv-episodes-not-getting-metadata/216060/5 "2020-01-08T00:12:58Z")