# New TV or Server issue?

**URL:** <https://forums.plex.tv/t/new-tv-or-server-issue/904003>\
**Category:** Plex Players\
**Tags:** server-unraid\
**Created:** [January 29, 2025, 4:19pm UTC](https://forums.plex.tv/t/new-tv-or-server-issue/904003 "2025-01-29T16:19:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [January 29, 2025, 4:19pm UTC](https://forums.plex.tv/t/new-tv-or-server-issue/904003/1 "2025-01-29T16:19:21Z")

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Server Version#: 1.41.3.9314 (Unraid) [Linuxserver.io](http://Linuxserver.io) version: 1.41.3.9314-a0bfb8370-ls252  
Build-date: 2025-01-22T17:45:11+00:00  
Player Version#: 5.91.0 (Plex for Vidda)  
[Plex Media Server Logs\_2025-01-29\_16-00-40.zip](https://forums.plex.tv/uploads/short-url/bJY3G9mCAo5IPAR5v6wVuNIM9Rf.zip) (3.0 MB)

We have just purchased a HISENSE 50A6NTUK which is meant to support Dolby Vision / HDR10 etc but I cant get it to play any 4K movies at all. Most are are dual profile DoVi/HDR10

Connected via wifi with netflix showing speedtest result of almost 300mbps, this is our only DoVi capable TV and our 2022 LG TV model has no issues playing the same movie in HDR10

I have attached logs downloaded from Troubleshooting, got Nvida Sheild and Firestick 4K which all work fine so want to know if this TV is the problem or something else with server?

Server Hardware is:

| M/B: | Micro-Star International Co., Ltd. PRO B760-P WIFI DDR4 (MS-7D98) Version 1.0 s/n 07D9810\_MB1E064770 |
| --- | --- |
| BIOS: | American Megatrends International, LLC. Version 1.D0 Dated 09/26/2024 |
| CPU: | 13th Gen Intel® Core™ i5-13500 @ 2475 MHz |
| HVM: | Enabled |
| IOMMU: | Enabled |
| Cache: | L1 Cache: 288 KiB, L1 Cache: 192 KiB, L2 Cache: 7680 KiB, L3 Cache: 24 MiB, L1 Cache: 256 KiB, L1 Cache: 512 KiB, L2 Cache: 4 MiB, L3 Cache: 24 MiB |
| Memory: | 64 GiB DDR4 (max. installable capacity 128 GiB) |
| Network: | eth0: 10000 Mbps, full duplex, mtu 1500 |
| Kernel: | Linux 6.6.68-Unraid x86\_64 |
| OpenSSL: | 3.4.0 |

With Intel Adlerlake for IGPU

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<div class="post-metadata">

**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [January 29, 2025, 4:51pm UTC](https://forums.plex.tv/t/new-tv-or-server-issue/904003/2 "2025-01-29T16:51:36Z")

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[plexdebug.log](https://forums.plex.tv/uploads/short-url/tSvb2dq6b3z2LKuHtFzWP7Hiueu.log) (235.5 KB)  
Not sure if this debug log was included so just copied and pasted in to text file

Have also tried enabling and disabling Enable HEVC video Encoding (experimental) and Enable HEVC Optimization (experimental)

Restarting contrainer

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 29, 2025, 4:51pm UTC](https://forums.plex.tv/t/new-tv-or-server-issue/904003/3 "2025-04-29T16:51:51Z")

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