# New user, Beginners problems!

**URL:** <https://forums.plex.tv/t/new-user-beginners-problems/423027>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [June 15, 2019, 9:26am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027 "2019-06-15T09:26:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![plex\_media\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/b5e925/32.png) [@plex\_media\_hotmail\_com](https://forums.plex.tv/u/plex_media_hotmail_com)\
**Post date:** [June 15, 2019, 9:26am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/1 "2019-06-15T09:26:15Z")

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Hello, new user here i’ve just set up a free account on Plex, downloaded the Media server as instructed. When i begin to continue through every tutorial i’ve come across it mentions I should be greeted with a window to set up my server, I cant seem to get that far ahead. I get greeted with this screen constantly :

 ![plex](https://global.discourse-cdn.com/plex/original/3X/3/7/3713a6884c1d03432a872b2a89be63de8393bf0e.jpeg)

Any ideas why? I’ve googled forever and cant seem to find out what I’m doing wrong.

cheers.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 15, 2019, 9:28am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/2 "2019-06-15T09:28:24Z")

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Open an ‘incognito’ browser window and direct it to [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web)

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**Author:** ![plex\_media\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/b5e925/32.png) [@plex\_media\_hotmail\_com](https://forums.plex.tv/u/plex_media_hotmail_com)\
**Post date:** [June 15, 2019, 9:29am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/3 "2019-06-15T09:29:19Z")

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> [@OttoKerner](#):
>
> [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web)

Still the same problem dude.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 15, 2019, 9:36am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/4 "2019-06-15T09:36:12Z")

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Was there, in the past, Plex server already installed on this machine?

If it was, you need to perform [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

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**Author:** ![plex\_media\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/b5e925/32.png) [@plex\_media\_hotmail\_com](https://forums.plex.tv/u/plex_media_hotmail_com)\
**Post date:** [June 15, 2019, 9:53am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/5 "2019-06-15T09:53:22Z")

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Thanks Otto, all sorted 👍

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 13, 2019, 9:53am UTC](https://forums.plex.tv/t/new-user-beginners-problems/423027/6 "2019-09-13T09:53:27Z")

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