# Newly downloaded content not showing

**URL:** <https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [January 22, 2022, 11:20pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370 "2022-01-22T23:20:48Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![yarrayyarray](https://avatars.discourse-cdn.com/v4/letter/y/5e9695/32.png) [@yarrayyarray](https://forums.plex.tv/u/yarrayyarray)\
**Post date:** [January 22, 2022, 11:20pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/1 "2022-01-22T23:20:48Z")

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Server Version#:  
Player Version#:

Any new title i download does not populate in my server. It will download via NZBget via radarr but plex will delete the file before it ever has a chance to index. What can I do?

I add the movie in radarr… the movie downloads correctly. Movie is moved and renamed correctly but never shows up. wny?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 22, 2022, 11:51pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/2 "2022-01-22T23:51:46Z")

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Keep in mind Plex doesn’t delete files (unless you enabled this option for the server admin in which case you yourself can manually delete items from within Plex). TL;DR: you might want to double-check your process to confirm what app is deleting those files.

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**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\
**Post date:** [January 23, 2022, 12:14am UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/3 "2022-01-23T00:14:46Z")

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Downloading isn’t on-topic for these forums.

But probably not relevant. Assuming the file is present on disk, what are the file and folder names?

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**Author:** ![yarrayyarray](https://avatars.discourse-cdn.com/v4/letter/y/5e9695/32.png) [@yarrayyarray](https://forums.plex.tv/u/yarrayyarray)\
**Post date:** [January 23, 2022, 7:23pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/4 "2022-01-23T19:23:40Z")

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Thank you for the replies. No plex is not deleting anything from the disk. However, when I DL a new movie, I can see in the alert section in Plex that it recognizes the file, but then deletes said movie from what I assume is the plex library. Then on subsequent scans of the the library files it ignores said folder.

Example " \* 11:19AM Scanning Ghostbusters Afterlife (2021)"

Folder on synology is named the same, the file inside the folder is named “Ghostbusters Afterlife 2021 WEBDL-1080p.mkv”

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 23, 2022, 7:41pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/5 "2022-01-23T19:41:05Z")

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Sounds like the file might get mismatched as a different movie or accidentally merged with another movie in your library. This can happen if the name of an item isn’t giving a good match quality (e.g. if your names are a bit off).

- You can filter your library for duplicates to see if you have some other Ghostbuster movie that suddenly has a 2nd version. If so you can split this item and fix the matching of the new movie.
- You can sort your library by `Date added` to see if there’s a new item you don’t recognize. If so you can correct the match for this item

# 

For best matching results you should at least add some brackets around the release year in the movie file, e.g.

```plaintext
Movies <- the folder linked to your movie library
  Ghostbusters Afterlife (2021)
    Ghostbusters Afterlive (2021).mkv

```

If you need those technical information you best place them in square brackets (Plex will ignore the first set of square brackets when matching your content), e.g.

```plaintext
Movies <- the folder linked to your movie library
  Ghostbusters Afterlife (2021)
    Ghostbusters Afterlive (2021) [technical blahblah].mkv

```

# 

If you have a very troublesome file you can include the ID from IMDb or The Movie Database in the movie folder, e.g.

```plaintext
Movies <- the folder linked to your movie library
  Ghostbusters Afterlife (2021) {imdb-tt4513678}
    Ghostbusters Afterlife (2021).mkv

```

or

```plaintext
Movies <- the folder linked to your movie library
  Ghostbusters Afterlife (2021) {tmdb-425909}
    Ghostbusters Afterlife (2021).mkv

```

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**Author:** ![yarrayyarray](https://avatars.discourse-cdn.com/v4/letter/y/5e9695/32.png) [@yarrayyarray](https://forums.plex.tv/u/yarrayyarray)\
**Post date:** [January 23, 2022, 8:12pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/6 "2022-01-23T20:12:01Z")

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Thank you Tom80H, I am taking a look at the logs, not sure why, but it might be a permission issue. Strange as some files, no problem, and never an issue with my TV folder. I will continue to investigate. I see that other movie files stuck in this purgatory are saying the same thing. What I think are relevant logs pasted below.

Jan 22, 2022 15:07:17.048 [0x7f04f618bb38] DEBUG - Scanner: Processing directory /volume2/video/Ghostbusters Afterlife (2021) (parent: yes)  
Jan 22, 2022 15:07:17.048 [0x7f04f618bb38] ERROR - Error opening file ‘"/volume2/video/Ghostbusters Afterlife (2021)/Ghostbusters Afterlife 2021 WEBDL-1080p.mkv"’ - Permission denied (13)  
Jan 22, 2022 15:07:17.049 [0x7f04f618bb38] DEBUG - File ‘/volume2/video/Ghostbusters Afterlife (2021)/Ghostbusters Afterlife 2021 WEBDL-1080p.mkv’ didn’t exist, can’t skip.  
Jan 22, 2022 15:07:17.049 [0x7f04f618bb38] ERROR - Error opening file ‘"/volume2/video/Ghostbusters Afterlife (2021)/Ghostbusters Afterlife 2021 WEBDL-1080p.mkv"’ - Permission denied (13)

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [January 24, 2022, 4:49pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/7 "2022-01-24T16:49:36Z")

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> [@yarrayyarray](#):
>
> ‘“/volume2/video/Ghostbusters Afterlife (2021)/Ghostbusters Afterlife 2021 WEBDL-1080p.mkv”’ - Permission denied (13)

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/37):
>
> FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 24, 2022, 4:49pm UTC](https://forums.plex.tv/t/newly-downloaded-content-not-showing/772370/8 "2022-04-24T16:49:42Z")

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