# No access to server after PW reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-linux-arm\ **Created:** [August 25, 2022, 8:05am UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651 "2022-08-25T08:05:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Akyhne](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/akyhne/32/104984_2.png) [@Akyhne](https://forums.plex.tv/u/Akyhne)\ **Post date:** [August 25, 2022, 8:05am UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651/1 "2022-08-25T08:05:31Z")
Server Version#: Player Version#: Yeah, I kind of don’t have those two, as I have no access to the server. Linux version: Raspberry Pi OS lite software (updated). > Linux v200 5.15.56-v8+ #1575 SMP PREEMPT Fri Jul 22 20:31:26 BST 2022 aarch64 GNU/Linux I have two servers - a Windows server, and a Linux server on a Raspberry Pi, without GUI. The Windows server I had no problems with, except I had to reclaim the server. When I goto the localIP of the Raspberry Pi server, like ::32400/web/index.html, all I get is a XML script, like > \ etc. On Windows when trying to access the server, I just get “PI-SERVER-NAME is currently unavailable” and “The server “PI-SERVER-NAME” is unreachable. Make sure it’s running, double check your network, and try again.”. The server software is the latest, just updated a few days ago. I’ve used the server since. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 25, 2022, 8:09am UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651/2 "2022-08-25T08:09:25Z")
From the result, it seems you only used a snippet of the given URL (e.g. `[Pi IP address]:32400` instead of `[Pi IP address]:32400/web`). Make sure you’re on the same subnet as the device when attempting to reclaim it! ---
**Author:** ![Akyhne](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/akyhne/32/104984_2.png) [@Akyhne](https://forums.plex.tv/u/Akyhne)\ **Post date:** [August 25, 2022, 2:33pm UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651/3 "2022-08-25T14:33:54Z")
Yeah, sorry about that. I already tried that from the beginning (actually with :32400/web/index.html) But now it works. Server is back and running. I have no clue, what changed. Only error now is, that if I access the Pi server from my Windows PC, in the settings panel where I can choose the server, it now says “The server “PI-SERVER-NAME” does not allow secure connections”. And a red alert triangle at the server name. But it has a button called “Allow insecure connections”. I’m not too keen to press that one, as I’ve had problems with that in the past, making my server completely inaccessible, and requiring a complete reinstallation of the server software. And I only ever access the PI server via my TV and its Plex app. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 25, 2022, 3:22pm UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651/4 "2022-08-25T15:22:33Z")
@Akyhne Go to [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) You will see you have two servers with the same name (presumably this new and the old one) REMOVE the old one. Now reload the browsers and apps. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 23, 2022, 3:22pm UTC](https://forums.plex.tv/t/no-access-to-server-after-pw-reset/806651/5 "2022-11-23T15:22:43Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.