# No access to the server ap **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [December 12, 2020, 4:58pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532 "2020-12-12T16:58:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![egaio](https://avatars.discourse-cdn.com/v4/letter/e/b19c9b/32.png) [@egaio](https://forums.plex.tv/u/egaio)\ **Post date:** [December 12, 2020, 4:58pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/1 "2020-12-12T16:58:28Z")
Server Version#: 1.21.0.3711 Player Version#: I recently rebooted my mac mini that I use as a dedicated plex media server and when I try to open the server app it just goes to a blank page with the Plex logo. I cannot access the server on the mac at all from the mac, however I can access it from my laptop. The only thing I’ve done differently was I skipped the last prompt to update. I’ve tried uninstalling and reinstalling Plex Media server, but I get the same result ---
**Author:** ![rheinbrohl67](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@rheinbrohl67](https://forums.plex.tv/u/rheinbrohl67)\ **Post date:** [December 13, 2020, 4:29pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/2 "2020-12-13T16:29:38Z")
Hello, From my side, I have the same issue on my MacMini. Today, as I will open the plex server, only the Plex symbol appear. Not more. But the server is running in the back. I don‘t know, what is to do. Thanks for helping Ralf ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [December 13, 2020, 10:55pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/3 "2020-12-13T22:55:58Z")
Try manually downloading Plex Server and swap out the app in the application folder. Plex must be not running ---
**Author:** ![rheinbrohl67](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@rheinbrohl67](https://forums.plex.tv/u/rheinbrohl67)\ **Post date:** [December 14, 2020, 4:13pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/4 "2020-12-14T16:13:58Z")
Thank you for helping. But this workaround doesn‘t work. The same issue after this. Here some more information: Server Version#: 1.21.1.3766-7e23ef53c macOS: 10.10.5 Yosemite Plex Server is running. I have perfect connection from all my clients. But, if I open in Safari, the address is 127.0.0.1:32400\web\index.html and Safari shows the Plex sign only. I have try two other topics: a) I have delete the preferences com.plexmediaserver.plist. b) I have copy an older database back to com.plexapp.plugins.library.db Both has not working. After that the same again: Safari shows the Plex sign. What can I do more? ---
**Author:** ![egaio](https://avatars.discourse-cdn.com/v4/letter/e/b19c9b/32.png) [@egaio](https://forums.plex.tv/u/egaio)\ **Post date:** [December 14, 2020, 11:30pm UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/5 "2020-12-14T23:30:47Z")
I already tried reinstalling the PLEX Server app. I can play fine from my devices. For whatever reason I cannot access the server app from my server machine. ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [December 15, 2020, 3:36am UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/6 "2020-12-15T03:36:22Z")
Your options have run out now you must do a clean install, following instructions carefully. > **[Uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/)** > > Warning!: Following the instructions below will completely remove your Plex Media Server, including all library metadata, viewstates, etc. If you... ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 15, 2021, 3:36am UTC](https://forums.plex.tv/t/no-access-to-the-server-ap/664532/7 "2021-03-15T03:36:24Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.