# No access using mobile Data (cellular)

**URL:** <https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104>\
**Category:** Remote Access\
**Tags:** ios-legacy\
**Created:** [July 9, 2020, 9:03pm UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104 "2020-07-09T21:03:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ManuPleks](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@ManuPleks](https://forums.plex.tv/u/ManuPleks)\
**Post date:** [July 9, 2020, 9:03pm UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104/1 "2020-07-09T21:03:08Z")

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Server Version#: 1.16.5.1552  
Player Version#: 6.4.1

Sign in on iPhone 7 not using WiFi is not possible. Using any (!!!) Wifi works. This an app Bug and no problem regarding external access! No logs available. I have lifetime pass and can’t use it!! All other Devices (Apple TV, iPad) as well as Website-Client (on all devices, also iPhone) work as they should. Please no questions regarding Port Forwarding etc.  
Remote Access Status is GREEN!!

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [July 9, 2020, 11:20pm UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104/2 "2020-07-09T23:20:02Z")

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> [@ManuPleks](#):
>
> Server Version#: 1.16.5.1552  
> Player Version#: 6.4.1

These are both out of date. Current are 1.19.4 and 7.2.1.

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**Author:** ![ManuPleks](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@ManuPleks](https://forums.plex.tv/u/ManuPleks)\
**Post date:** [July 10, 2020, 11:10am UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104/3 "2020-07-10T11:10:02Z")

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Updated both server & client:  
Server: 1.19.4.2935  
Client: 7.2.1

same behaviour.

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**Author:** ![ManuPleks](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@ManuPleks](https://forums.plex.tv/u/ManuPleks)\
**Post date:** [July 10, 2020, 1:09pm UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104/4 "2020-07-10T13:09:21Z")

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Problem solved. Mobile Data was disabled.  
Sorry!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 8, 2020, 1:09pm UTC](https://forums.plex.tv/t/no-access-using-mobile-data-cellular/612104/5 "2020-10-08T13:09:22Z")

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