# No Agents **URL:** \ **Category:** Dev/API Corner\ **Tags:** scanner-agent-dev\ **Created:** [November 13, 2015, 5:03pm UTC](https://forums.plex.tv/t/no-agents/123234 "2015-11-13T17:03:13Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![worf1987](https://avatars.discourse-cdn.com/v4/letter/w/c5a1d2/32.png) [@worf1987](https://forums.plex.tv/u/worf1987)\ **Post date:** [November 13, 2015, 5:03pm UTC](https://forums.plex.tv/t/no-agents/123234/1 "2015-11-13T17:03:13Z")
No Agents Showing up Plex Version is 9.12.19 Web Version is 2.4.23 I have no idea why I am not getting any agents also I have trend micro for a Virus Protection I have tried Uninstalling and reinstalling all version since I first started using plex ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 13, 2015, 10:33pm UTC](https://forums.plex.tv/t/no-agents/123234/2 "2015-11-13T22:33:27Z")
This error is normally a firewall issue ```auto URLError: ``` Check that there is an inbound rule : Protocol: TCP Local Port : 32400 Remote Port : Any Remote IP: Any Action: Allow Scope: All Networks This is a port rule independent of any firewall rule for the program files ---
**Author:** ![worf1987](https://avatars.discourse-cdn.com/v4/letter/w/c5a1d2/32.png) [@worf1987](https://forums.plex.tv/u/worf1987)\ **Post date:** [November 25, 2015, 6:08pm UTC](https://forums.plex.tv/t/no-agents/123234/3 "2015-11-25T18:08:48Z")
I Do have the inbound rule but still only showing Home Movies also tried to reinstall. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 25, 2015, 6:10pm UTC](https://forums.plex.tv/t/no-agents/123234/4 "2015-11-25T18:10:50Z")
need to see the logs - server log and PMS Plugin Logs after restart ---
**Author:** ![worf1987](https://avatars.discourse-cdn.com/v4/letter/w/c5a1d2/32.png) [@worf1987](https://forums.plex.tv/u/worf1987)\ **Post date:** [November 25, 2015, 6:20pm UTC](https://forums.plex.tv/t/no-agents/123234/5 "2015-11-25T18:20:13Z")
Here you go ---
**Author:** ![worf1987](https://avatars.discourse-cdn.com/v4/letter/w/c5a1d2/32.png) [@worf1987](https://forums.plex.tv/u/worf1987)\ **Post date:** [November 25, 2015, 6:21pm UTC](https://forums.plex.tv/t/no-agents/123234/6 "2015-11-25T18:21:23Z")
missed it. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 25, 2015, 7:12pm UTC](https://forums.plex.tv/t/no-agents/123234/7 "2015-11-25T19:12:40Z")
same issue still server is getting timeouts on requests to the python plexscripthost bundles processes that got started ```auto Nov 25, 2015 12:16:15:391 [1328] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.fanarttv], we're killing it. Nov 25, 2015 12:16:15:424 [4476] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.htbackdrops], we're killing it. Nov 25, 2015 12:16:15:424 [7988] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.lastfm], we're killing it. ``` eg for first one - it was started 3 minutes earlier ```auto Nov 25, 2015 12:13:15:393 [1328] DEBUG - Starting plug-in C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-f38ac80\Fanart-TV.bundle. Nov 25, 2015 12:13:15:394 [1328] DEBUG - [com.plexapp.agents.fanarttv] Agent not known by system, so we're starting for sure. Nov 25, 2015 12:13:15:394 [1328] DEBUG - Starting file watcher for com.plexapp.agents.fanarttv Nov 25, 2015 12:13:15:395 [1328] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-f38ac80\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.pyc" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-f38ac80\Fanart-TV.bundle" Nov 25, 2015 12:13:15:396 [1328] DEBUG - Spawned plug-in com.plexapp.agents.fanarttv with PID 9920 Nov 25, 2015 12:13:15:396 [1328] DEBUG - [com.plexapp.agents.fanarttv] Sending command: GET /:/prefixes ``` same for the other two the com.system.plexapp.log still shows the forbidden errors eg ```auto 2015-11-25 12:13:00,322 (28ac) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/servers' 2015-11-25 12:13:01,334 (28ac) : CRITICAL (core:572) - Exception in thread named 'refresh_servers' (most recent call last): File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 1126, in _start_thread File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-f38ac80\System.bundle\Contents\Code\peerservice.py", line 156, in refresh_servers servers_el = self.get_servers_el() File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-f38ac80\System.bundle\Contents\Code\peerservice.py", line 152, in get_servers_el return XML.ElementFromURL('http://127.0.0.1:32400/servers', cacheTime = 0) File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 344, in ElementFromURL File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/api/networkkit.py", line 67, in _http_request File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 368, in http_request File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 141, in __init__ File "bundles-release/Framework.bundle-dist/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 404, in open response = self._open(req, data) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 422, in _open '_open', req) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 382, in _call_chain result = func(*args) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1214, in http_open return self.do_open(httplib.HTTPConnection, req) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1184, in do_open raise URLError(err) URLError: ``` Normally such errors are to do with anti-virus / security / proxy / anti-malware software. what do you have running/configured? The firewall should also have exceptions for the .exe files ```auto C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe ``` and the other exe files The server log shows this error at the start - but lately i have come across a lot of these - so i am not sure if it is important still ```auto Nov 25, 2015 12:12:56:324 [11716] DEBUG - Granting application loopback exemption: "C:\WINDOWS\system32\CheckNetIsolation.exe" LoopbackExempt -a "-n=caf9e577.plex_aam28m9va5cke" Nov 25, 2015 12:12:56:355 [11716] ERROR - CheckNetIsolation.exe exited with code 0x5 Nov 25, 2015 12:12:56:355 [11716] ERROR - Failed to grant application loopback exemption ``` you did mention `Trend Micro` anti virus - see if it has exceptions that need to be added to the configuration ---
**Author:** ![worf1987](https://avatars.discourse-cdn.com/v4/letter/w/c5a1d2/32.png) [@worf1987](https://forums.plex.tv/u/worf1987)\ **Post date:** [November 25, 2015, 7:40pm UTC](https://forums.plex.tv/t/no-agents/123234/8 "2015-11-25T19:40:25Z")
Trend Micro but I did turn it off to see if that fixed the issue and did not only other thing is windows firewall. Trend micro I did put every .exe in the exceptions list. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 25, 2015, 8:34pm UTC](https://forums.plex.tv/t/no-agents/123234/9 "2015-11-25T20:34:05Z")
you could try uninstalling trend micro and then just have the windows firewall with: - Exception rules for the exe files (all ports / all networks - just programs listed) - Inbound rule for tcp local port 32400 (no programs specified) is this you here as well? forum user [aworfolk](http://forums.plex.tv/profile/aworfolk "aworfolk") identical problem and evidence set [http://forums.plex.tv/discussion/182569/only-home-movie-agent-errno-10061](http://forums.plex.tv/discussion/182569/only-home-movie-agent-errno-10061) [https://forums.plex.tv/discussion/182549/plex-not-getting-any-agents](https://forums.plex.tv/discussion/182549/plex-not-getting-any-agents) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 7:52pm UTC](https://forums.plex.tv/t/no-agents/123234/10 "2020-01-08T19:52:52Z")
Closed on January 8, 2020, 7:52pm UTC