# No download button

**URL:** <https://forums.plex.tv/t/no-download-button/878882>\
**Category:** Plex Players\
**Tags:** server-linux\
**Created:** [May 30, 2024, 6:10am UTC](https://forums.plex.tv/t/no-download-button/878882 "2024-05-30T06:10:11Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mli734](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mli734](https://forums.plex.tv/u/mli734)\
**Post date:** [May 30, 2024, 6:10am UTC](https://forums.plex.tv/t/no-download-button/878882/1 "2024-05-30T06:10:11Z")

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Just bought my plex pass and tried to download some films for offline use. Failed because the download button is missing. Maybe anyone got an idea?

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**Author:** ![nx6](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nx6/32/103992_2.png) [@nx6](https://forums.plex.tv/u/nx6)\
**Post date:** [May 30, 2024, 6:31am UTC](https://forums.plex.tv/t/no-download-button/878882/2 "2024-05-30T06:31:21Z")

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Need to give the normal deets.

- What is the server version?
- What is the client device and version?
- We you doing this from home or remotely?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [May 30, 2024, 6:33am UTC](https://forums.plex.tv/t/no-download-button/878882/3 "2024-05-30T06:33:51Z")

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[Plex Docs](https://support.plex.tv/articles/) → [Downloads for Offline Use](https://support.plex.tv/articles/categories/features/mobile-sync/)

Which client?

Downloads are available only on the mobile apps and Plex Desktop.

It may take awhile (a few hours) for your Plex server to pick up your Plex Pass. You can restart Plex Media Server to force the process, since PMS checks in with Plex at startup.

See if any Plex Pass only features are available when you access your server settings. If so, then your server knows about your Plex Pass.

- Settings → Transcoder + Show Advanced: Do you see options to enable hardware transcoding?
- Settings → Remote Access + Show Advanced: Is the Limit Remote Stream Bitrate option available?

You may need to logout/login with the client as well.

Also:

- If accessing a server shared with you, the server admin must have a Plex Pass and must give you permission to download from their server.

- No downloads from the free ad supported video on demand service.

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**Author:** ![mli734](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mli734](https://forums.plex.tv/u/mli734)\
**Post date:** [May 30, 2024, 10:00am UTC](https://forums.plex.tv/t/no-download-button/878882/4 "2024-05-30T10:00:37Z")

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Plex Server running on a Raspberry, Client Windows.  
-Settings: Transcoder options available, Remote Access: Remote Stream Bitrate option available  
I´m the server admin, getting the Plex Pass  
Using Plex only in home-network.  
Still no download option available…

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 30, 2024, 10:04am UTC](https://forums.plex.tv/t/no-download-button/878882/5 "2024-05-30T10:04:12Z")

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> [@mli734](#):
>
> Still no download option available…

Are you trying to download content which is hosted on your personal Plex server? Or is it content which is available per the free, ad-supported “Movies & TV” library directly from plex.tv?  
The latter does not allow downloading. It is simply not licensed for that.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [May 30, 2024, 2:27pm UTC](https://forums.plex.tv/t/no-download-button/878882/6 "2024-05-30T14:27:11Z")

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Which Plex client are you using?

Try signing out / signing back in of client.

Examples:

Android mobile:

 ![flash-mobile](https://global.discourse-cdn.com/plex/original/4X/c/c/8/cc8c69063102686b37b53bc7bf291f0a6addb531.jpeg)

  

Plex Desktop for Windows:

 ![pfw](https://global.discourse-cdn.com/plex/original/4X/d/e/f/def1db90a0fde761a7817800939616af49e4f3e0.png)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 28, 2024, 2:27pm UTC](https://forums.plex.tv/t/no-download-button/878882/7 "2024-08-28T14:27:47Z")

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