# No Libraries Found after update **URL:** \ **Category:** Plex Players\ **Tags:** server-linux, android-mobile\ **Created:** [May 4, 2025, 11:25am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799 "2025-05-04T11:25:46Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kkh365](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@kkh365](https://forums.plex.tv/u/kkh365)\ **Post date:** [May 4, 2025, 11:25am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/1 "2025-05-04T11:25:46Z")
![KakaoTalk_Photo_2025-05-04-20-00-17](https://global.discourse-cdn.com/plex/original/4X/4/7/d/47d0eca0d8a0c52909674f896159b8e8646e6d5a.jpeg) After updating the Plex app to version 2025.15.0, the library does not appear on Android devices. I’ve tested this on various Android devices, and it’s the same for all accounts, including the admin account. Even when I long press the library tab, none of my movie and show libraries are displayed, so I cannot add them to favorites. This issue is immediately resolved when rolling back to an older version of the Android app. Additionally, there are no such issues with the iOS, macOS, Windows, Web, or TIZEN apps. Additionally, when running the Plex app on an Android device, the server console displays the following message. ![SCR-20250504-rzet](https://global.discourse-cdn.com/plex/original/4X/b/7/1/b7145a126c43372686dcc1edf7b138597b32a74b.jpeg) ---
**Author:** ![kkh365](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@kkh365](https://forums.plex.tv/u/kkh365)\ **Post date:** [May 4, 2025, 12:43pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/2 "2025-05-04T12:43:42Z")
Here is the experience of another user related to this issue. I am a Korean user, and considering the console log, this might have been the problem. > I had the same problem, and none of the fixes mentioned here worked. Turns out the problem was very simple. My (android) phone’s name had a special character in it (i.e. “é”). Changing it to “e” worked immediately. ---
**Author:** ![kkh365](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@kkh365](https://forums.plex.tv/u/kkh365)\ **Post date:** [May 4, 2025, 12:57pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/4 "2025-05-04T12:57:15Z")
> [@No Libraries Found after update](https://forums.plex.tv/t/no-libraries-found-after-update/916799/2): > > Here is the experience of another user related to this issue. I am a Korean user, and considering the console log, this might have been the problem. “”" I had the same problem, and none of the fixes mentioned here worked. Turns out the problem was very simple. My (android) phone’s name had a special character in it (i.e. “é”). Changing it to “e” worked immediately. “”" Yes, this was exactly the cause of the problem. As soon as I changed the name of my device from “기훈’s A52s” to “hoon’s A52s,” everything started working perfectly. All libraries are displayed correctly. Plex Team, if you let me know that you are aware of this issue and will fix it in the next release, I will close this issue. ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [May 4, 2025, 7:28pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/5 "2025-05-04T19:28:37Z")
you’re the second user who has confirmed this fix. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 4, 2025, 11:08pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/6 "2025-05-04T23:08:03Z")
Is this a UTF-8 vs UTF-16 character set issue? ---
**Author:** ![famil230](https://avatars.discourse-cdn.com/v4/letter/f/cab0a1/32.png) [@famil230](https://forums.plex.tv/u/famil230)\ **Post date:** [May 5, 2025, 2:24am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/7 "2025-05-05T02:24:05Z")
This has not worked to fix this issue on my devices. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 5, 2025, 2:39am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/8 "2025-05-05T02:39:21Z")
@famil230 Do your library section names contain any special (not plain A-Z 0-9) characters? ( e.g ã ) ---
**Author:** ![kkh365](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@kkh365](https://forums.plex.tv/u/kkh365)\ **Post date:** [May 5, 2025, 3:09am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/10 "2025-05-05T03:09:21Z")
> [@No Libraries Found after update](https://forums.plex.tv/t/no-libraries-found-after-update/916799/6): > > Is this a UTF-8 vs UTF-16 character set issue? I’m not sure. As far as I know, Korean can be represented using the UTF-8 character set, but it typically uses EUC-KR by default. Since the previous version of the app worked well and the issue arose with this update, I believe the Plex Team will be able to figure out what changes caused the problem. Thank you! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 5, 2025, 3:38am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/11 "2025-05-05T03:38:17Z")
To help my clarification for Engineering, which ‘previous version’ of the the app? ---
**Author:** ![kkh365](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@kkh365](https://forums.plex.tv/u/kkh365)\ **Post date:** [May 5, 2025, 3:57am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/14 "2025-05-05T03:57:07Z")
@ChuckPa kepler-arm64-v8a-googlePlay-10.26.0.2578-6cc7ea1a I’m not sure which version I was using before. However, when I downgraded to [this version](https://forums.plex.tv/t/this-new-android-app-is-awful-where-can-i-download-the-previous-version/915593/7), all libraries appear correctly regardless of the device name. The issue occurred with the 2025.15.0 version of the app. ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [May 5, 2025, 12:31pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/15 "2025-05-05T12:31:08Z")
This is the other thread where this same fix was used: > [@No content with the new mobile app](https://forums.plex.tv/t/no-content-with-the-new-mobile-app/914701/8): > > Hm. Changing the phone name helped. I would have never thought of that. Thanks for the idea. ---
**Author:** ![famil230](https://avatars.discourse-cdn.com/v4/letter/f/cab0a1/32.png) [@famil230](https://forums.plex.tv/u/famil230)\ **Post date:** [May 6, 2025, 5:01am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/16 "2025-05-06T05:01:22Z")
Another user suggested this today in my main post. 2 of my 5 libraries did have an “é” in their name. I corrected all the names to be A-Z,0-9 only (even no space), rebooted PMS and now things are back working. Thanks for the input ! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 6, 2025, 5:42am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/17 "2025-05-06T05:42:16Z")
## ALL: I’ve submitted an URGENT priority ticket to Engineering (with screen captures) and how I was able to identify part of the problem with one user. This thread is referenced in the ticket as well. I hope the team has a chance to look into this very quickly. ---
**Author:** ![Franck\_Ehret](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/franck_ehret/32/87715_2.png) [@Franck\_Ehret](https://forums.plex.tv/u/Franck_Ehret)\ **Post date:** [May 6, 2025, 5:51am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/18 "2025-05-06T05:51:29Z")
Hi there, My 5 cents: I noticed this Saturday that I had no music in the car… didn’t really paid attention because the car has its own bugs, but on Sunday it was the same and I started looking into it. No libraries on Plex web app (app.plex.tv), no libraries on Plexamp and no libraries on Plex app (both Androird) On Monday, everything back to normal… and I didn’t touch a single setting on my server. I’m suspecting it has something to do with the new streaming model, they probably locked all users until the verification of the Pass could be implemented but I also had 2 libraries with an “é” in the name… 🙂 (I didn’t had to change something) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 6, 2025, 6:47am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/19 "2025-05-06T06:47:46Z")
> [@Franck\_Ehret](#): > > I’m suspecting it has something to do with the new streaming model, they probably locked all users until the verification of the Pass could be implemented but I also had 2 libraries with an “é” in the name… 🙂 Plex doesn’t shutdown to make changes . Please give me time and avoid jumping to conclusions. ---
**Author:** ![chris\_2619](https://avatars.discourse-cdn.com/v4/letter/c/ccd318/32.png) [@chris\_2619](https://forums.plex.tv/u/chris_2619)\ **Post date:** [May 10, 2025, 1:58pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/20 "2025-05-10T13:58:44Z")
Yeah this has been an absolute disaster of an update. My Plex app continues to recognize my library just fine, but Plexamp—a separate app that I did not want, because I wanted to keep my music together with my TV and movies, but am now being forced to use—will not recognize libraries. For the love of god please roll this change back. All the improvements that I’m being pitched with the music experience on Plexamp are worthless if I can’t access the music in the first place! ---
**Author:** ![NeeloBullet](https://avatars.discourse-cdn.com/v4/letter/n/51bf81/32.png) [@NeeloBullet](https://forums.plex.tv/u/NeeloBullet)\ **Post date:** [May 11, 2025, 2:04am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/21 "2025-05-11T02:04:39Z")
You’re a lifesaver, I was having the exact same issue. On my phone, it worked fine, but my tablet had “á” in the name as I had never bothered to change the default name, and my server showed as offline in the Android app. Interestingly enough, I have a friend that shared his server with me, and his server showed up normally. I have now changed the tablet’s name and my server works as well. ---
**Author:** ![doug415](https://avatars.discourse-cdn.com/v4/letter/d/6f9a4e/32.png) [@doug415](https://forums.plex.tv/u/doug415)\ **Post date:** [May 11, 2025, 4:07am UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/22 "2025-05-11T04:07:11Z")
I’m experiencing the same thing. My libraries are gone. ---
**Author:** ![NeeloBullet](https://avatars.discourse-cdn.com/v4/letter/n/51bf81/32.png) [@NeeloBullet](https://forums.plex.tv/u/NeeloBullet)\ **Post date:** [May 11, 2025, 1:36pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/23 "2025-05-11T13:36:19Z")
This might help with finding the root cause: - Affected server is on version 1.41.7.9749 - Unaffected server is on version 1.41.6.9685 So this bug was introduced between those two Plex server versions. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 11, 2025, 3:47pm UTC](https://forums.plex.tv/t/no-libraries-found-after-update/916799/24 "2025-05-11T15:47:29Z")
I’ve found the server version didn’t make any difference. I tested with 1.41.5 and got the same results. The root issue, at least in my testing, appears to be the presence of Extended Latin-A and/or multi-byte characters (e.g UTF-16). Primarily seems to be the inability to process non-English languages. Extended Latin-A characters are those with byte value 128 → 254. Multi-byte (UTF-16) are usually those found in pictographic/symbolic languages (like Korean, Chinese, Arabic, etc) [Next page](https://forums.plex.tv/t/no-libraries-found-after-update/916799.md?page=2)