# No metadata updates **URL:** \ **Category:** General Discussions\ **Created:** [September 29, 2017, 5:47pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270 "2017-09-29T17:47:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 29, 2017, 5:47pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/1 "2017-09-29T17:47:24Z")
Hello, It has been 2 days since the metadata updates are not there, are the server down? So far 2 movies have no metadata updates on them, i am worried about the rest Regards, ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 29, 2017, 6:53pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/2 "2017-09-29T18:53:48Z")
Not sure I get your question. Have you added new movies and they’re not getting metadata or is it existing movies whose metadata won’t be updated (have you activated automatic updates, are there updates for those movies available)? ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 29, 2017, 6:58pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/3 "2017-09-29T18:58:04Z")
I have added movies and they are not getting any metadata, i have tried both agents Plex Movie and the other one and sometimes i get all the info except the poster, now it is just scanning forever… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 7:27pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/4 "2017-09-29T19:27:40Z")
Which operating system please? Do you have logs I can see (Settings - Server - Help - Download logs) ? I will need the complete ZIP file it gives you ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 29, 2017, 7:50pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/5 "2017-09-29T19:50:51Z")
Hello i am using Windows 10 Home 64-bit version 1703, i have attached the server logs, hope you can find the problem Regards, ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 8:05pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/6 "2017-09-29T20:05:53Z")
I’m not a windows person but will take a shot anyway. Loopback exception implies firewall and antivirus scanner to me on 127.0.0.1 (loopback port) ```auto Sep 29, 2017 06:11:49.832 [15888] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" Sep 29, 2017 06:11:49.832 [11156] DEBUG - Granting application loopback exemption: "C:\WINDOWS\system32\CheckNetIsolation.exe" LoopbackExempt -a "-n=caf9e577.plex_aam28m9va5cke" Sep 29, 2017 06:11:49.870 [11156] ERROR - CheckNetIsolation.exe exited with code 0x5 Sep 29, 2017 06:11:49.870 [11156] ERROR - Failed to grant application loopback exemption ``` It can’t seem to read from that loopback port either ```auto Sep 29, 2017 06:22:48.544 [7356] DEBUG - Request: [127.0.0.1:59949 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (oyehia) Sep 29, 2017 06:22:48.544 [7356] DEBUG - Beginning read from two-way stream. Sep 29, 2017 06:23:08.552 [7184] DEBUG - handleStreamRead code 2: End of file Sep 29, 2017 06:23:08.552 [1740] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication. Sep 29, 2017 06:23:08.552 [1740] DEBUG - Auth: authenticated user 1 as oyehia ``` This is the most troubling. ```auto 2017-09-29 06:18:49,726 (3d7c) : DEBUG (runtime:924) - Response: [200] InitiateUpdateResponse, 159 bytes 2017-09-29 06:22:36,233 (240) : ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNgoxMDM5NTRzNApkYmlkaTAKczcKdmVyc2lvbm5zMTAKcGFyZW50R1VJRG5zOApwYXJlbnRJRHM1Ck1vdmllczEwCm1lZGlhX3R5cGVzNDMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGI6Ly90dDUzMjIwMTI%40bGFuZz1lbnM0Cmd1aWRzOQp0dDUzMjIwMTJzMgppZHIwCg__' 2017-09-29 06:22:36,237 (240) : CRITICAL (core:579) - Exception in update for com.plexapp.agents.imdb://tt5322012?lang=en (most recent call last): File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\System.bundle\Contents\Code\agentservice.py", line 407, in update_task self.agent_update_metadata(identifier, media_type, guid, id, lang, dbid, parentGUID, force, version, parentID, periodic) File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\System.bundle\Contents\Code\agentservice.py", line 1236, in agent_update_metadata kwargs=kwargs File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\messaging.py", line 86, in call_external_function packed_result = self._core.networking.http_request(url, cacheTime=0, timeout=None, immediate=True).content File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 370, in http_request return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method) File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 141, in __init__ self.load() File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components etworking.py", line 181, in load f = self._opener.open(req, timeout=self._timeout) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 435, in open response = meth(req, response) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 548, in http_response 'http', request, response, code, msg, hdrs) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 473, in error return self._call_chain(*args) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain result = func(*args) File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 556, in http_error_default raise HTTPError(req.get_full_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 500: Internal Server Error 2017-09-29 06:22:36,239 (4430) : INFO (logkit:16) - ``` Don’t antivirus scanners / firewalls have/ need to grant applications permission to use certain resources? This ring a bell with you? @OttoKerner Are you available to take a look please? ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 29, 2017, 8:33pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/7 "2017-09-29T20:33:24Z")
Interesting but it was working prior to the latest version i have installed 2 days ago, now it stopped working are you sure it’s my anti-virus, i never had any problems until 2 days ago… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 8:38pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/8 "2017-09-29T20:38:34Z")
As I stated, I’m not a windows support person. I looked at your logs. Were this linux, it would be your firewall. This is how I came to the conclusion I did. It will be necessary for the Windows support team to take over. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 29, 2017, 9:07pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270/9 "2017-09-29T21:07:06Z")
What type of drive is `D:` ? It should be local, not an external drive and be formatted with NTFS. Which Anti Virus software are you using? Whatever you use, create an exemption in its preferences for the Plex data folder `D:\Users\R0M\Plex Media Server` in your case Is your anti virus software also inspecting encrypted network communication? Or do you use a different firewall software than the Windows own? see also [https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server) ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 12:41am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/10 "2017-09-30T00:41:11Z")
D is local my C: drive is SSD and has only apps on them so all my files are on D, as for Anti Virus it’s the new Defender that comes with the latest update of Windows 10, this only started occuring 2 days ago, all my movies have metadata except 2 days ago, new movies have no metadata, the agent will connect get the data, but never updates the information… ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 12:57am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/11 "2017-09-30T00:57:52Z")
I just checked the firewall, Plex, PleX DLNA, Plex Server etc… all are allowed in the firewall ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 30, 2017, 12:58am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/12 "2017-09-30T00:58:20Z")
Have you created the exemption for the plex data folder in the preferences of Windows Defender? Have you ever started Plex Server “As Administrator”? ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 1:09am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/13 "2017-09-30T01:09:52Z")
I just added the exemption and restarted plex server then did a refresh metadata on the movie, the hourglass is scanning repeatedy as before, also the other movie i had was removed from the database for no reason… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 30, 2017, 1:15am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/14 "2017-09-30T01:15:25Z")
Please post fresh logs. Please tell me the “missing” movie’s file name please. ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 1:17am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/15 "2017-09-30T01:17:31Z")
Even when i disable the anti-virus the problem is still there, here i the log ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 30, 2017, 1:29am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/16 "2017-09-30T01:29:52Z")
It looks like somthing did crash in Plex during the metadata update. - Please update to the version 1.9.2 of Plex Server - What type of file were these movies? AVI or something else? - Please [clear the local cache](https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches "clear the local cache") of the metadata agents - Please change at least the folder names of the two affected movies according to the [naming guidelines](https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files "naming guidelines"). `Movie Title (year)` - then perform the [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") with the affected movies ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 1:42am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/17 "2017-09-30T01:42:34Z")
Did all that no luck… what are the names of the agents in the cache since i can’t find anything related ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 1:58am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/18 "2017-09-30T01:58:49Z")
I just did a Plex Dance and the movie is back but it has no metadata ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 2:07am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/19 "2017-09-30T02:07:20Z")
I am getting somewhere: After the Plex Dance, after i do a “Update Libraries” both movies are added with no metadata If i manually select each movie and change the agent to “The Movie Database” all the metadata is downloaded but no poster or fanart, i have to manually add it for each movie, so any ideas why? ---
**Author:** ![oyehia](https://avatars.discourse-cdn.com/v4/letter/o/ee59a6/32.png) [@oyehia](https://forums.plex.tv/u/oyehia)\ **Post date:** [September 30, 2017, 3:05am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/20 "2017-09-30T03:05:24Z")
Looks like it is slowly working i got 2 movies working, they just took forever to update, i added another movie as a test and waiting until i get the poster, all the other info is there, so perhaps the servers are slow… [Next page](https://forums.plex.tv/t/no-metadata-updates/208270.md?page=2)