# No metadata updates **URL:** \ **Category:** General Discussions\ **Created:** [September 29, 2017, 5:47pm UTC](https://forums.plex.tv/t/no-metadata-updates/208270 "2017-09-29T17:47:24Z")\ **Posts on this page:** 1\ **Showing post:** 21
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 30, 2017, 3:06am UTC](https://forums.plex.tv/t/no-metadata-updates/208270/21 "2017-09-30T03:06:45Z")
> @oyehia said: > Did all that no luck… what are the names of the agents in the cache since i can’t find anything related Just clear out the folder. > After the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064), after i do a “Update Libraries” both movies are added with no metadata > If i manually select each movie and change the agent to “The Movie Database” all the metadata is downloaded but no poster or fanart, i have to manually add it for each movie, so any ideas why? No, sorry I have no idea. From the contents of your logs it appears to work as intended until there is a sudden crash. If you have crash reporting activated on your server, the crash is sent to plex.tv for inspection by the developers. I have no further information when they may find a solution. If you find earlier installation files under `D:\Users\R0M\Plex Media Server\Updates` then you could try to downgrade to an earlier version. --- _[View the full topic](https://forums.plex.tv/t/no-metadata-updates/208270)._