# No module named plexconnect **URL:** \ **Category:** Apps & Creations\ **Created:** [July 3, 2013, 1:13am UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708 "2013-07-03T01:13:12Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![stamford06905](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@stamford06905](https://forums.plex.tv/u/stamford06905)\ **Post date:** [July 3, 2013, 1:13am UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708/1 "2013-07-03T01:13:12Z")
Hi All,   Before posting I searched google and as well this forum and no where I could find an post describing how to resolve below error. Therefore I am posting the issues and seeking your help. I am getting this No module named plexconnect and unable to get it started.  Thanks in advance for your help !   C:\Temp\PlexC\PlexConnect-XML\_templates\>C:\Python27\python plexconnect.py 21:02:45 PlexConnect: started: 21:02:45 21:02:45 PlexConnect: \*\*\* 21:02:45 PlexConnect: PlexConnect 21:02:45 PlexConnect: Press ENTER to shut down. 21:02:45 PlexConnect: \*\*\* 21:02:45 Settings: add section PlexConnect 21:02:45 Settings: add option port\_pms=32400 21:02:45 Settings: add option enable\_plexgdm=True 21:02:45 Settings: add option ip\_dnsmaster=192.168.1.14 21:02:45 Settings: add option ip\_webserver=0.0.0.0 21:02:45 Settings: add option loglevel=Normal 21:02:45 Settings: add option enable\_dnsserver=True 21:02:45 Settings: add option ip\_pms=192.168.1.14 21:02:45 Settings: add option port\_webserver=80 21:02:45 PlexConnect: IP\_self: 192.168.1.14 21:02:45 PlexConnect: started: 21:02:45 Traceback (most recent call last):   File "", line 1, in   File "C:\Python27\lib\multiprocessing\forking.py", line 380, in main     prepare(preparation\_data)   File "C:\Python27\lib\multiprocessing\forking.py", line 489, in prepare     file, path\_name, etc = imp.find\_module(main\_name, dirs) ImportError: No module named plexconnect 21:02:45 PlexConnect: DNSServer not alive. Shutting down.       - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): ATV3 running 5.2 - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.1.14 - The device and operating system (including version number) that PlexConnect is installed on: PC Windows 7 - The local IP address of the device that PlexConnect is installed on: 192.168.1.14 - The device and operating system (including version number) that the Plex media server (PMS) is installed on:  PC Windows 7 - The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.14 - Where your media is stored (e.g. internal drive): None - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. The latest from this link in the wiki [https://github.com/i...L\_templates.zip](https://github.com/iBaa/PlexConnect/archive/XML_templates.zip) downloaded 2013-Jul-02 - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update) [PlexConnect] port\_pms = 32400 enable\_plexgdm = True ip\_pms = 192.168.1.14 ip\_dnsmaster = 8.8.8.8  (I tried with 192.168.1.1 & 192.168.1.14 as well, same results) enable\_dnsserver = True ---
**Author:** ![stamford06905](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@stamford06905](https://forums.plex.tv/u/stamford06905)\ **Post date:** [July 3, 2013, 1:34am UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708/2 "2013-07-03T01:34:06Z")
If I use the PlexConnect-0.1-iOS-pre5.1 based install set I get the below error  C:\Python27\PlexConnect-0.1-iOS-pre5.1\>C:\Python27\python plexconnect.py 21:36:26 PlexConnect: started: 21:36:26 21:36:26 PlexConnect: \*\*\* 21:36:26 PlexConnect: PlexConnect 21:36:26 PlexConnect: Press ENTER to shut down. 21:36:26 PlexConnect: \*\*\* 21:36:26 PlexConnect: IP\_self: 192.168.1.14 21:36:26 PlexConnect: started: 21:36:26 21:36:26 PlexGDM: \*\*\* 21:36:26 PlexGDM: looking up Plex Media Server 21:36:26 PlexGDM: \*\*\* 21:36:27 PlexGDM: servers discovered: 1 21:36:27 PlexConnect: PMS: 192.168.1.14:32400 Traceback (most recent call last):   File "", line 1, in   File "C:\Python27\lib\multiprocessing\forking.py", line 380, in main     prepare(preparation\_data)   File "C:\Python27\lib\multiprocessing\forking.py", line 489, in prepare     file, path\_name, etc = imp.find\_module(main\_name, dirs) ImportError: No module named plexconnect 21:36:27 PlexConnect: DNSServer not alive. Shutting down. ---
**Author:** ![dheywood](https://avatars.discourse-cdn.com/v4/letter/d/3da27b/32.png) [@dheywood](https://forums.plex.tv/u/dheywood)\ **Post date:** [July 3, 2013, 3:46am UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708/3 "2013-07-03T03:46:30Z")
> 21:02:45 Settings: add option ip\_webserver=0.0.0.0 You haven't set the IP of the webserver in the settings file, I don't think that would cause this issue, but may cause other issues. Edit: And just to confirm, you have all the PlexConnect files stored in the same folder? > C:\Temp\PlexC\PlexConnect-XML\_templates\>C:\Python27\python plexconnect.py That is throwing me off for some reason, what is the location of the PlexConnect files? Edit: Ah I get it I think, the PlexConnect files are stored at C:\Temp\PlexC and Python installed/running from C:\python27 ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 3, 2013, 5:38am UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708/4 "2013-07-03T05:38:30Z")
ip\_webserver = 0.0.0.0 is fine - as long as you don't have the need to bind a specific IP. ADD: Do you need to run python specifying the path (C:\python27\)? Any chance to put that into your PATH? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 20, 2019, 11:39pm UTC](https://forums.plex.tv/t/no-module-named-plexconnect/37708/5 "2019-12-20T23:39:25Z")
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