# No Password Reset mail received

**URL:** <https://forums.plex.tv/t/no-password-reset-mail-received/843768>\
**Category:** Plex Media Server\
**Tags:** account\
**Created:** [June 7, 2023, 8:25pm UTC](https://forums.plex.tv/t/no-password-reset-mail-received/843768 "2023-06-07T20:25:10Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![felixwawrosz\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/ba8739/32.png) [@felixwawrosz\_gmail.com](https://forums.plex.tv/u/felixwawrosz_gmail.com)\
**Post date:** [June 7, 2023, 8:25pm UTC](https://forums.plex.tv/t/no-password-reset-mail-received/843768/1 "2023-06-07T20:25:10Z")

</div>

Hello,  
I have tried to send from my plex server a password reset and an email verification email but I do not receive them.  
Can someone help me with this please?

Felix

---

<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [June 7, 2023, 9:38pm UTC](https://forums.plex.tv/t/no-password-reset-mail-received/843768/2 "2023-06-07T21:38:06Z")

</div>

Please go here: [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

And yes, the billing team, but they handle accounts 😉

---

<div class="post-metadata">

**Author:** ![felixwawrosz\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/ba8739/32.png) [@felixwawrosz\_gmail.com](https://forums.plex.tv/u/felixwawrosz_gmail.com)\
**Post date:** [June 7, 2023, 10:42pm UTC](https://forums.plex.tv/t/no-password-reset-mail-received/843768/3 "2023-06-07T22:42:45Z")

</div>

thanks will do!

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 5, 2023, 10:42pm UTC](https://forums.plex.tv/t/no-password-reset-mail-received/843768/4 "2023-09-05T22:42:47Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.