# No pictures showing

**URL:** <https://forums.plex.tv/t/no-pictures-showing/181484>\
**Category:** General Discussions\
**Created:** [February 24, 2017, 11:13am UTC](https://forums.plex.tv/t/no-pictures-showing/181484 "2017-02-24T11:13:36Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 24, 2017, 11:13am UTC](https://forums.plex.tv/t/no-pictures-showing/181484/1 "2017-02-24T11:13:36Z")

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Does anybody know why my pictures are not showing?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 24, 2017, 11:13pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/3 "2017-02-24T23:13:42Z")

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> @goeiste said:  
> Does anybody know why my pictures are not showing?

Did you move the [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) under Windows to a drive which is not formatted in NTFS or onto a network share?  
[https://support.plex.tv/hc/en-us/articles/201424327-Why-do-I-get-metadata-but-no-images-for-my-library-items-](https://support.plex.tv/hc/en-us/articles/201424327-Why-do-I-get-metadata-but-no-images-for-my-library-items-)

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**Author:** ![jaxx21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaxx21/32/22797_2.png) [@jaxx21](https://forums.plex.tv/u/jaxx21)\
**Post date:** [February 25, 2017, 6:40am UTC](https://forums.plex.tv/t/no-pictures-showing/181484/4 "2017-02-25T06:40:14Z")

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You have selected source Database for movie in plex options ?

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 26, 2017, 5:54pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/5 "2017-02-26T17:54:09Z")

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Now all my libarys are also gone?

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 26, 2017, 5:57pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/6 "2017-02-26T17:57:07Z")

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> @OttoKerner said:
> 
> > @goeiste said:  
> > Does anybody know why my pictures are not showing?
> 
> Did you move the [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) under Windows to a drive which is not formatted in NTFS or onto a network share?  
> [https://support.plex.tv/hc/en-us/articles/201424327-Why-do-I-get-metadata-but-no-images-for-my-library-items-](https://support.plex.tv/hc/en-us/articles/201424327-Why-do-I-get-metadata-but-no-images-for-my-library-items-)

I did move my Decoder direrctory because my SSD harddrive kept on running full.

But my D:| disk is NTFS formatted

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 26, 2017, 6:07pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/7 "2017-02-26T18:07:55Z")

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> @trumpy81 said:  
> Open Plex and go to settings-\>server-\>help and click on the download logs button. Attach the .zip you download to your next post please.

Now also all my librarys are gone?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 26, 2017, 6:35pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/8 "2017-02-26T18:35:50Z")

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> @goeiste said:  
> I did move my Decoder direrctory because my SSD harddrive kept on running full.

How did you tell Plex that you moved it?

Are you 100% sure that you only moved the subfolder  
`C:\Users\<username>\AppData\Local\Plex Media Server\Cache`

and **not** also all the other subfolders underneath  
`C:\Users\<username>\AppData\Local\Plex Media Server` ?

How much space is now left on drive C:\ ?

Side note:  
Settings - Server - Network - (Show Advanced) - ‘List of IP addresses and networks that are allowed without auth’  
contains ‘routable’/‘non-private’ IP addresses and is therefore ignored

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 27, 2017, 8:45am UTC](https://forums.plex.tv/t/no-pictures-showing/181484/9 "2017-02-27T08:45:38Z")

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> @OttoKerner said:
> 
> > @goeiste said:  
> > I did move my Decoder direrctory because my SSD harddrive kept on running full.
> 
> How did you tell Plex that you moved it?
> 
> Are you 100% sure that you only moved the subfolder  
> `C:\Users\<username>\AppData\Local\Plex Media Server\Cache`
> 
> and **not** also all the other subfolders underneath  
> `C:\Users\<username>\AppData\Local\Plex Media Server` ?
> 
> How much space is now left on drive C:\ ?
> 
> Side note:  
> Settings - Server - Network - (Show Advanced) - ‘List of IP addresses and networks that are allowed without auth’  
> contains ‘routable’/‘non-private’ IP addresses and is therefore ignored

I did change it here: because only 1 gb left on my SSD C:\

My librarys are back but only showing pictures on new add items?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 27, 2017, 2:38pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/10 "2017-02-27T14:38:53Z")

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> @goeiste said:  
> I did change it here: because only 1 gb left on my SSD C:

That’s correct then. All good 🙂

> My librarys are back but only showing pictures on new add items?

Moving the folders to the other drive did destroy the ‘symbolic links’ perhaps.  
I think you have to refresh the affected movies.

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**Author:** ![goeiste](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@goeiste](https://forums.plex.tv/u/goeiste)\
**Post date:** [February 28, 2017, 9:24am UTC](https://forums.plex.tv/t/no-pictures-showing/181484/11 "2017-02-28T09:24:52Z")

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> @OttoKerner said:
> 
> > @goeiste said:  
> > I did change it here: because only 1 gb left on my SSD C:
> 
> That’s correct then. All good 🙂
> 
> > My librarys are back but only showing pictures on new add items?
> 
> Moving the folders to the other drive did destroy the ‘symbolic links’ perhaps.  
> I think you have to refresh the affected movies.

Indeed I had to referesh them. How stupid and easy could it have been.  
Thank you!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:49pm UTC](https://forums.plex.tv/t/no-pictures-showing/181484/12 "2020-01-07T22:49:10Z")

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