# No posters from cinematerial

**URL:** <https://forums.plex.tv/t/no-posters-from-cinematerial/566154>\
**Category:** Metadata & Adding Files\
**Tags:** server-western-digital\
**Created:** [April 1, 2020, 7:55pm UTC](https://forums.plex.tv/t/no-posters-from-cinematerial/566154 "2020-04-01T19:55:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Philf](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Philf](https://forums.plex.tv/u/Philf)\
**Post date:** [April 1, 2020, 7:55pm UTC](https://forums.plex.tv/t/no-posters-from-cinematerial/566154/1 "2020-04-01T19:55:05Z")

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Server Version#: 1.19.1.2589  
Player Version#: Web app

Plex appears not to be getting any posters from cinematerial at all, only themoviedb. All other metadata is populating correctly, so it doesn’t seem to be naming.

I tried doing the plex dance, I have deleted the caches and data folders of the plugin support folder, and refreshed, no help.

I have plex movie selected as the agent for the library, and the agents configured as below:

 ![plexagents.PNG](https://global.discourse-cdn.com/plex/original/3X/6/a/6a5032cff60cfa5de0f0a2e046f6e465b5a4ca44.jpeg)

I noticed that the data folder doesn’t have a subfolder for cinematerial, only movieposterdb.[com.plexapp.agents.movieposterdb.log](https://forums.plex.tv/uploads/short-url/20ZsOeAZJjhZ1yscLRYgTRQwpIb.log) (251.3 KB)

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**Author:** ![Philf](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Philf](https://forums.plex.tv/u/Philf)\
**Post date:** [April 1, 2020, 8:15pm UTC](https://forums.plex.tv/t/no-posters-from-cinematerial/566154/2 "2020-04-01T20:15:47Z")

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Okay, now even more issues. Lots of stuff in this and other libraries is not finding metadata at all.

![westworld](https://global.discourse-cdn.com/plex/original/3X/b/d/bd4b259cfa8d14b75f55d4b737cb2c26f1442eb8.png)

Folders are correct, Westworld/Season 1/Westworld S01E01. I cannot refresh metadata, if I use fix match, it does nothing, if I unmatch and fix match, nothing.

I noticed when trying to change the metadata agent, that the folder is gone, but I can still play anything in the library, I added the folder again and refreshed metadata, but nothing.

 ![addfoldersgone](https://global.discourse-cdn.com/plex/original/3X/0/6/0679ef519b2df1bc34d4161238c002b65e7bcb8b.png)

Edit, I believe this is just due to Tvdb2.plex.tv being down right now, so that’s fine, but my cinematerial post still remains.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 30, 2020, 8:16pm UTC](https://forums.plex.tv/t/no-posters-from-cinematerial/566154/3 "2020-06-30T20:16:01Z")

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