# No remote Access after changing password **URL:** \ **Category:** Remote Access\ **Tags:** server-docker, server-unraid, ios-legacy, plex-web\ **Created:** [October 1, 2020, 5:00pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766 "2020-10-01T17:00:57Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![capino](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@capino](https://forums.plex.tv/u/capino)\ **Post date:** [October 1, 2020, 5:00pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/1 "2020-10-01T17:00:57Z")
Server Version#: 1.20.1.3252 Player Version#: 4.43.1 I have changed my Plex account password today. After the change, I logged back in to the server and all the clients (Appel TV, MAC app, Plex Dash, Plexamp, …). But I cannot get the Plex app on my iPhone to work. It’s saying my server is offline. Also when I try to connect through [https://app.plex.tv](https://app.plex.tv), I see “No content available”. The “Remote Access” tab on the Plex server is saying: “Fully accessible outside your network” Within my network everything is working flawless. Hope somebody knows how to fix this. ---
**Author:** ![fturmel](https://avatars.discourse-cdn.com/v4/letter/f/838e76/32.png) [@fturmel](https://forums.plex.tv/u/fturmel)\ **Post date:** [October 1, 2020, 5:47pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/2 "2020-10-01T17:47:44Z")
We’re having the same issue over here FYI: [Secure Server Connections after change psw](https://forums.plex.tv/t/secure-server-connections-after-change-psw/638618) ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 1, 2020, 5:53pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/3 "2020-10-01T17:53:49Z")
Same problem as me. secure connections no longer work. After changing psw of my account. ---
**Author:** ![capino](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@capino](https://forums.plex.tv/u/capino)\ **Post date:** [October 1, 2020, 5:54pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/4 "2020-10-01T17:54:39Z")
Fixed the problem by signing out on the server. Stopping the server. Renaming Preferences.xml to Preferences.xml.bak Started the server. Reconfigured Plex Server. ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 1, 2020, 5:57pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/5 "2020-10-01T17:57:14Z")
are the libraries and metadata lost? ---
**Author:** ![capino](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@capino](https://forums.plex.tv/u/capino)\ **Post date:** [October 1, 2020, 6:09pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/6 "2020-10-01T18:09:39Z")
No, after the initial config, just some settings had to be reconfigured, like Network settings During the initial config, all the libraries were just showing up and already selected. ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 1, 2020, 6:44pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/7 "2020-10-01T18:44:48Z")
I did a test on a secondary server, it seems to work 🙂 only it is as if it were a new server and therefore I have to reconfigure the libraries of all my users … it’s not the best. ---
**Author:** ![fturmel](https://avatars.discourse-cdn.com/v4/letter/f/838e76/32.png) [@fturmel](https://forums.plex.tv/u/fturmel)\ **Post date:** [October 1, 2020, 6:48pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/8 "2020-10-01T18:48:38Z")
Thanks @capino, that did work for me. Had to reconfigure server settings, remove the previous server in authorized devices and re-pin libraries for all clients but all is well now. Clearly there is a bug here in either Plex Server or their backend that the Plex dev team need to resolve, but at least we have a temporary “nuclear” fix. ---
**Author:** ![capino](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@capino](https://forums.plex.tv/u/capino)\ **Post date:** [October 1, 2020, 6:59pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/9 "2020-10-01T18:59:12Z")
Had not seen that, but yes, I also had to reconfigure the libraries for all users ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 1, 2020, 8:01pm UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/10 "2020-10-01T20:01:17Z")
Thanks, it works on my test server, but it also resets all user stats. ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 2, 2020, 6:26am UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/11 "2020-10-02T06:26:01Z")
@ChuckPa could you help me to find a way without resetting all settings? ---
**Author:** ![ilboss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ilboss/32/208755_2.png) [@ilboss](https://forums.plex.tv/u/ilboss)\ **Post date:** [October 2, 2020, 6:46am UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/12 "2020-10-02T06:46:54Z")
Could it be an ID machine identifier problem located in the Preference.xml file? Is there a way to change it without losing all the statistics (even the content already viewed and not of my friends) and settings? ---
**Author:** ![brokinbyrd](https://avatars.discourse-cdn.com/v4/letter/b/8491ac/32.png) [@brokinbyrd](https://forums.plex.tv/u/brokinbyrd)\ **Post date:** [November 3, 2020, 12:43am UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/13 "2020-11-03T00:43:57Z")
I had this same issue today. In my home network I have a few different subnets. I had to log into my Plex server directly (:32400/web/inbox.html) from a device on its same subnet and claim the server by following Plex’s prompts to sign. From my laptop wirelessly I kept getting redirected to app.plex.tv to sign in. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 1, 2021, 12:44am UTC](https://forums.plex.tv/t/no-remote-access-after-changing-password/638766/14 "2021-02-01T00:44:00Z")
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