# No remote access despite server state remote access is ok **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [November 20, 2021, 3:48pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022 "2021-11-20T15:48:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 20, 2021, 3:48pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/1 "2021-11-20T15:48:49Z")
Server Version#:1.24.5.5173 Player Version#: any player out side the LAN/wifi So when i try to access my plex out side my network i get that the server is not available. When going to settings on the server remote access is green saing server is fully acceseble outside the network. ---
**Author:** ![moledig](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@moledig](https://forums.plex.tv/u/moledig)\ **Post date:** [November 20, 2021, 5:52pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/2 "2021-11-20T17:52:33Z")
Version 1.24.5.5173 I am seeing the same thing on my windows based server. It has worked fine for years and then one day it just started acting up. **Fully accessible outside your network** You can access this server from signed-in Plex apps or in a browser at [https://plex.tv/web](https://plex.tv/web). ![no](https://global.discourse-cdn.com/plex/original/4X/1/2/7/127b717465de720d739fa4988e41c690c4691e1c.jpeg) So what I found was… - When using the default port 32400 the remote access status would come and go. But never work. - Switching to a custom port and punching a whole in the firewall fixes the remote access status from coming and going. - [https://plex.tv/web](https://plex.tv/web) link does not work any more. it will always return “no content available” but if I use the external IP and custom port (Public 73.xxx.xxx.xxx : 11xxx ) then I can access Plex. - Also trying to access the server inside my network via the servers IP [http://192.xxx.x.xxx:32400/](http://192.xxx.x.xxx:32400/) no longer works. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2021, 6:24pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/3 "2021-11-20T18:24:54Z")
> [@moledig](#): > > - [Plex](https://plex.tv/web) link does not work any more. it will always return “no content available” but if I use the external IP and custom port (Public 73.xxx.xxx.xxx : 11xxx ) then I can access Plex. > - Also trying to access the server inside my network via the servers IP [http://192.xxx.x.xxx:32400/](http://192.xxx.x.xxx:32400/) no longer works. If you can access from outside but not from inside,. 1. Firewall. 2. Default adapter (preferred network adapter in Plex settings too) > [@moledig](#): > > [Plex](https://plex.tv/web) link Which “link” ? ---
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 20, 2021, 6:36pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/4 "2021-11-20T18:36:01Z")
But somtimes i’m working with the app… So outside my LAN its not working. And it is working from the lan ---
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 20, 2021, 6:36pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/5 "2021-11-20T18:36:42Z")
Its not working from outside the LAN ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2021, 7:06pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/6 "2021-11-20T19:06:07Z")
@seaking69_gmail_com Please do the following: 1. Verify DEBUG logging enabled, VERBOSE is disabled (Settings - Server - General - Show Advanced). SAVE if you make changes. 2. Restart Plex 3. Wait 2 minutes for the server to start and setup Remote Access (the reachability test) 4. Download the logs ZIP file 5. Attach it here please for me to review. ---
**Author:** ![ht\_pc\_hd\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@ht\_pc\_hd\_gmail\_com](https://forums.plex.tv/u/ht_pc_hd_gmail_com)\ **Post date:** [November 20, 2021, 7:39pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/7 "2021-11-20T19:39:58Z")
this is my plex server acount with plexpass and these are the logs[Plex Media Server Logs\_2021-11-20\_21-31-34.zip](https://forums.plex.tv/uploads/short-url/x1znkqGuK4eg5MM0xX48ud3eiK6.zip) (2.7 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2021, 8:08pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/8 "2021-11-20T20:08:14Z")
> [@ChuckPa](#): > > - Verify [DEBUG logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled, VERBOSE is disabled (Settings - Server - General - Show Advanced). SAVE if you make changes. You forgot to turn VERBOSE logging OFF then hit SAVE (at the bottom of the page) There is no path from Plex.tv → the server. The test (inbound) from Plex.tv → your external port (as listed in Remote Acccess) → port 32400 is not passing traffic. VPN ? Firewall ? Correct external port specified if manual ? (or are you using UPnP/NAT-PMP ?) You can see the test going out but no reply ever received. ```auto => 1852x911,1920x1080 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => bundled / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 96.0 / X-Plex-Product => Plex Web / X-Plex-Sync-Version => 2 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.63.0 Nov 20, 2021 21:28:38.487 [0x7f39ea442b38] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Not Published'. Nov 20, 2021 21:28:38.487 [0x7f39ea442b38] WARN - MyPlex: we have an existing connectivity refresh request for async identifier 83a4db0c-699c-4fbf-abd9-f5ca2dbc909f, but it has expired so we will try again. Nov 20, 2021 21:28:38.487 [0x7f39ea442b38] DEBUG - MyPlex: Requesting reachability check. Nov 20, 2021 21:28:38.487 [0x7f39ea442b38] DEBUG - HTTP requesting PUT https://plex.tv/api/servers/ccf68b81c4efd4da95b65455961144d6204fa003/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=77cfa88f-6777-4d33-afaf-dbc9fb07b900 Nov 20, 2021 21:28:38.501 [0x7f39ebb88b38] DEBUG - Request: [127.0.0.1:46450 (Loopback)] GET /photo/:/transcode?width=60&height=60&minSize=1&upscale=1&url=https%3A%2F%2Fplex.tv%2Fusers%2F3748b8920acc3d4a%2Favatar%3Fc%3D1598980349 (13 live) GZIP Signed-in Token (htpchd) / Accept => */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en-US,en;q=0.9,he;q=0.8,es;q=0.7 / Connection => keep-alive / Host => 127.0.0.1:32400 / Origin => http://localh ``` ---
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 20, 2021, 9:31pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/9 "2021-11-20T21:31:15Z")
![16374436762748125809519807962908](https://global.discourse-cdn.com/plex/original/4X/8/4/3/84329183853b430e9d9f6dcfd0f7e4b7464c7484.jpeg) My firewall supposed to have the proper port open, i did had maintenance over it a few weeks ago. I’ll try to check it over. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2021, 11:00pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/10 "2021-11-20T23:00:31Z")
Something else to check. is 192.168.1.37 the first & default ethernet adapter on the host? PMS will get confused if not – completely independent of ‘preferred adapter’ ---
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 20, 2021, 11:05pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/11 "2021-11-20T23:05:13Z")
Ok!! So, what happend was that my maintenence team (the service company) accidently deleted my firewall static ip address and open port forwarding… Thanx!! ---
**Author:** ![seaking69\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@seaking69\_gmail\_com](https://forums.plex.tv/u/seaking69_gmail_com)\ **Post date:** [November 23, 2021, 5:07am UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/12 "2021-11-23T05:07:52Z")
Yes i have only one network adapter on that box. And i gave it back a stattic lan ip. Thanx again ---
**Author:** ![Darnellquiggley](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@Darnellquiggley](https://forums.plex.tv/u/Darnellquiggley)\ **Post date:** [November 26, 2021, 3:45am UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/13 "2021-11-26T03:45:32Z")
I’m having a similar problem. Everything was fine up until a couple days ago. Internet service at my house was disrupted while the ISP worked on the lines and after it was back on, my remote access will not connect. I have no access to my server if I’m not at my house, and whoever I share it with also has no access. It says that I am offline. I also tried manual. It connects for 3-5 seconds then disconnects. I have 0 technical skills so if anyone responds, please be patient if I do not understand what is being asked of me. I also turned off my ad blocker, and my VPN is NOT on. ---
**Author:** ![moledig](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@moledig](https://forums.plex.tv/u/moledig)\ **Post date:** [November 28, 2021, 8:30pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/14 "2021-11-28T20:30:28Z")
This link… “-[https://plex.tv/web-](https://plex.tv/web-)” that redirects to “[https://app.plex.tv/desktop/#!/](https://app.plex.tv/desktop/#!/)” the text editor in this forum changes it to [Plex](https://plex.tv/web). ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 28, 2021, 8:59pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/15 "2021-11-28T20:59:20Z")
@Darnellquiggley For as weird and cliche` as this sounds… Do a full shutdown and then restart in sequence. 1. With everything off 2. power up the modem/router and let it come up to ready 3. power up any switches and WiFi next… let them come up to ready 4. Now start the server – again let it come up and get settled 5. Lastly – power on the devices . What this does is clear all the caching which is sitting in there. The modem comes up clean and then the entire “world” inside your home starts up fresh based on the modem’s config. ---
**Author:** ![moledig](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@moledig](https://forums.plex.tv/u/moledig)\ **Post date:** [December 1, 2021, 9:09pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/16 "2021-12-01T21:09:45Z")
I don’t think you are understanding the issue. But for what it is worth one of the last storms took out the power and then Comcast was out for a day after the power came back. (Their batteries only lasted about 8 hours). So everything has been power cycled a few time in the manner you described. So lets try this again. 1. The redirect link called out in the "remote access settings does not work. Using the public address and custom external port works 73.xxx.xxx.xxx:xxxxx/web/index.html#!/ Also after the last server update the local IP address and standard port now work again for local access. 192.xxx.xxx.xxx:32400/web/index.html#!/ 1. The default method of remote access is also broken, a manual port must be set and forwarded through the router. Before all you had to do was enable remote access no port forwarding required. Not sure what magic was used there but it no longer works. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2021, 6:21pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/20 "2021-12-05T18:21:03Z")
Folks. My apologies for the delay – I have been that busy. I do what I can as quickly as I can. (Synology, Linux, Docs, and Development) 😉 If you ask nicely (ping me directly), I won’t ban you (except on the second Tuesday of the week 🤣 ) @moledig Looking at this image [https://global.discourse-cdn.com/plex/optimized/4X/c/6/c/c6cc8ab9d4e8924774aa02ed6e0dbb3fd2397552\_2\_690x422.jpeg](https://global.discourse-cdn.com/plex/optimized/4X/c/6/c/c6cc8ab9d4e8924774aa02ed6e0dbb3fd2397552_2_690x422.jpeg) It looks like the server itself is not available. Can you confirm ( Settings - Authorized Devices - Server ) the server hasn’t been duplicated and the browser’s not looking for the wrong instance ? ( It’s a pain but it does happen and is easily cleared ) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2021, 6:23pm UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/21 "2021-12-05T18:23:12Z")
Regarding - Setting a manual port -vs- using UPnP. Some modem/routers have CRAP UPnP services in them. Which modem/router model are you using here? - can you sign into it? - can you look at the port forwarding / UPnP Reservations table ? - is there only ONE router between the Plex server and the internet ? ---
**Author:** ![moledig](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@moledig](https://forums.plex.tv/u/moledig)\ **Post date:** [December 8, 2021, 2:55am UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/22 "2021-12-08T02:55:45Z")
I totally understand, I am just now getting back in here to see if anyone replied. 🙂 I can confirm there are no duplicates . ![Screenshot 2021-12-07 185454](https://global.discourse-cdn.com/plex/original/4X/b/9/1/b91b8a978c931235368f03b6faddaec729fe8e92.png) ---
**Author:** ![moledig](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@moledig](https://forums.plex.tv/u/moledig)\ **Post date:** [December 8, 2021, 2:57am UTC](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022/23 "2021-12-08T02:57:13Z")
One router. Netgear RAX80, and it used to work. Nothing has changed except Plex sever versions. As stated it only works now if I use the port forwarding. Yes I can log into it. 🙂 [Next page](https://forums.plex.tv/t/no-remote-access-despite-server-state-remote-access-is-ok/759022.md?page=2)