# No remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [January 6, 2020, 12:12pm UTC](https://forums.plex.tv/t/no-remote-access/522227 "2020-01-06T12:12:56Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![cmichel](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@cmichel](https://forums.plex.tv/u/cmichel)\ **Post date:** [January 6, 2020, 12:12pm UTC](https://forums.plex.tv/t/no-remote-access/522227/1 "2020-01-06T12:12:57Z")
Server Version 4.12.3 Player Version any external i can’t activate the remote access. It goes for a short green then he switch back to red. I try it also with deactivated firewall on the router and windows at the same time. IPv6 is deaktivated also on networkcard also in plex and router. Sign in Plex, i can see my name in the left corner. Any idea what i can do? Best regards, Christof ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 12:47pm UTC](https://forums.plex.tv/t/no-remote-access/522227/2 "2020-01-06T12:47:58Z")
Just for confirmation… Do you rely on the remote access status indicator within Plex Web or did you actually try to play some content while outside your home network? The indicator has a tendency to be out-of-sync. If you cannot access your server from outside your home network… Have you checked if your router supports UPnP or did you setup a dedicated port-forward for your Plex Media Server? ---
**Author:** ![cmichel](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@cmichel](https://forums.plex.tv/u/cmichel)\ **Post date:** [January 6, 2020, 1:10pm UTC](https://forums.plex.tv/t/no-remote-access/522227/3 "2020-01-06T13:10:47Z")
Hey Tom, yes, i mean the status indicator in the Plex Webinterface. The Windows Server is connected to the web and on my android phone the plex app show me the server as offline. ---
**Author:** ![cmichel](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@cmichel](https://forums.plex.tv/u/cmichel)\ **Post date:** [January 6, 2020, 1:15pm UTC](https://forums.plex.tv/t/no-remote-access/522227/4 "2020-01-06T13:15:48Z")
UPnP is activated and i also try it with port forwarding ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 1:21pm UTC](https://forums.plex.tv/t/no-remote-access/522227/5 "2020-01-06T13:21:59Z")
Can you ping/reach the public IP address of your router via the TCP port used by Plex (32400) or the port you defined in your port forward? You can check this e.g. with a service like [canyouseeme.org](http://canyouseeme.org) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 3:20pm UTC](https://forums.plex.tv/t/no-remote-access/522227/6 "2020-01-06T15:20:18Z")
A post was split to a new topic: [Remote Access issues](https://forums.plex.tv/t/remote-access-issues/522292) ---
**Author:** ![cmichel](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@cmichel](https://forums.plex.tv/u/cmichel)\ **Post date:** [January 6, 2020, 5:55pm UTC](https://forums.plex.tv/t/no-remote-access/522227/7 "2020-01-06T17:55:44Z")
For me the same. Using intern 32400 port and the same port for external. Port forwarding 32400 to the server in the router. [https://www.canyouseeme.org/](https://www.canyouseeme.org/) told there are nothing… A test with this page to my ftp server works fine… It looks like there is no software how answer the external task. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 6:28pm UTC](https://forums.plex.tv/t/no-remote-access/522227/8 "2020-01-06T18:28:06Z")
sorry for moving your post… I just want to avoid people from jumping the “me too” bandwagon. Is your port forward currently active? If it is and you still cannot reach your router, you should contact your ISP to ask them if they might be blocking that port and if they could unblock it for you. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [January 6, 2020, 6:55pm UTC](https://forums.plex.tv/t/no-remote-access/522227/9 "2020-01-06T18:55:21Z")
Follow the steps below: - Open command-prompt with admin privileges; - Run the command: `netsh advfirewall firewall add rule name="Plex Server" dir=in action=allow protocol=TCP localport=32400` - Uncheck “Manually specify public port”; - Disable remote access; - Enable remote access. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 7:00pm UTC](https://forums.plex.tv/t/no-remote-access/522227/10 "2020-01-06T19:00:58Z")
I might have misread some part of your post… Not sure this is going to help if the user already has issues to even access his/her router from outside their home network. Aren’t you just adding a firewall rule to your local Windows machine? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [January 6, 2020, 7:08pm UTC](https://forums.plex.tv/t/no-remote-access/522227/11 "2020-01-06T19:08:03Z")
> [@tom80H](#): > > Aren’t you just adding a firewall rule to your local Windows machine Exactly. When the user creates a port forwarding to their server and they test the connection with _canyouseeme_ , the website connection test will pass through the router and reach the server. If the door is closed on the server, the website will have their connection _dropped_, and if the application Plex is down, the website will receive a _reject_ tcp response. All the cases where the users describe as “work for a few seconds” the problem was in their server, at least the ones I helped to fix. ---
**Author:** ![cmichel](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@cmichel](https://forums.plex.tv/u/cmichel)\ **Post date:** [January 6, 2020, 7:56pm UTC](https://forums.plex.tv/t/no-remote-access/522227/12 "2020-01-06T19:56:55Z")
Hello Costa, ist try your dos command, it say ok, but still don’t work. I am disable the firewall in the router (Exposed Host ipv4 and ipv6) and also the firewall in windows. port forwaring in the router for ipv4 and ipv6 fpr 32400. tcpip (fritzbox) is green plex media runs in internal network well also i can connect from extern my ftp server: **Success:** I can see your service on \*\*\*\* on port ( **21** ) **Error:** I could **not** see your service on \*\*\*\* on port ( **32400** ) Reason: No route to host ipv4 and ipv6 are enable in networkcard and in plex network ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 9:01pm UTC](https://forums.plex.tv/t/no-remote-access/522227/13 "2020-01-06T21:01:07Z")
That leaves us with… > [@tom80H](#): > > contact your ISP to ask them if they might be blocking that port and if they could unblock it for you. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 5, 2020, 12:13pm UTC](https://forums.plex.tv/t/no-remote-access/522227/14 "2020-04-05T12:13:04Z")
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