# No remote Access **URL:** \ **Category:** Remote Access\ **Tags:** android-mobile-legacy\ **Created:** [March 21, 2020, 11:14pm UTC](https://forums.plex.tv/t/no-remote-access/559324 "2020-03-21T23:14:31Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![atkajs](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@atkajs](https://forums.plex.tv/u/atkajs)\ **Post date:** [March 27, 2020, 2:13pm UTC](https://forums.plex.tv/t/no-remote-access/559324/21 "2020-03-27T14:13:34Z")
Are Plex actually going to look into the fact that it shows as not available outside your network issue even when it is though…? ---
**Author:** ![ttringle](https://avatars.discourse-cdn.com/v4/letter/t/b5ac83/32.png) [@ttringle](https://forums.plex.tv/u/ttringle)\ **Post date:** [March 27, 2020, 2:28pm UTC](https://forums.plex.tv/t/no-remote-access/559324/22 "2020-03-27T14:28:20Z")
We will have to see if Tom can answer that. But I know that it has been a problem by itself for long enough that they now check with people to verify if they are in fact unreachable or if they are just being told that by Plex. I would think it should be a priority since so much wasted support time is spent on an issue that keeps reappearing often enough. ---
**Author:** ![MattScales](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mattscales/32/14028_2.png) [@MattScales](https://forums.plex.tv/u/MattScales)\ **Post date:** [April 8, 2020, 10:26am UTC](https://forums.plex.tv/t/no-remote-access/559324/23 "2020-04-08T10:26:46Z")
I’m here (April 9, 2020) because I too have the exact same issue. Fine for years, now can’t get a successful remote access. Definitely something new. ---
**Author:** ![capmdiged](https://avatars.discourse-cdn.com/v4/letter/c/9dc877/32.png) [@capmdiged](https://forums.plex.tv/u/capmdiged)\ **Post date:** [April 10, 2020, 4:42am UTC](https://forums.plex.tv/t/no-remote-access/559324/24 "2020-04-10T04:42:15Z")
Ive been having the same issue as well, intermittent lose access to “Remote Access”. My setup has been working for over 5 years (Windows 10 Pro), no major changes on my network. I’ve also got Tautulli/Radarr/Sonarr/Ombi and ALL working remotely and NEVER had any issues. Plex server DOESNT go thru VPN, other devices on the network does Performed the following trouble-shooting - Untangle Firewall (DNS servers = 8.8.8.8 / 8.8.4.4) to mitigate DNS rebind protection possible interference - No Double NAT (CGN), confirmed that WAN interface IP address is SAME as “What is My IP Address” - When PLEX Remote Access is NOT available, still able to access PLEX server externally via using “https://\:32400” - Rebuilt Plex server (Windows 10 Pro / Ubuntu) same issue Is the Intermittent remote Access just erroneous, as no one of my remote users have complained Driving me nuts ---
**Author:** ![MattScales](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mattscales/32/14028_2.png) [@MattScales](https://forums.plex.tv/u/MattScales)\ **Post date:** [April 14, 2020, 10:57pm UTC](https://forums.plex.tv/t/no-remote-access/559324/25 "2020-04-14T22:57:43Z")
I have all those apps running too (not Ombi) and same: all ports and remote work just fine. It’s only Plex. ---
**Author:** ![ttringle](https://avatars.discourse-cdn.com/v4/letter/t/b5ac83/32.png) [@ttringle](https://forums.plex.tv/u/ttringle)\ **Post date:** [May 25, 2020, 12:27am UTC](https://forums.plex.tv/t/no-remote-access/559324/26 "2020-05-25T00:27:41Z")
Problem still exists and of course no response for two months from them. I thought I had this fixed but it is still ongoing because it is unreliable at best even when it works now. Emby works through VPN’s just fine. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 19, 2020, 11:14pm UTC](https://forums.plex.tv/t/no-remote-access/559324/27 "2020-06-19T23:14:37Z")
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