# No remote access

**URL:** <https://forums.plex.tv/t/no-remote-access/749579>\
**Category:** Plex Media Server\
**Tags:** plex-web, smart-tv\
**Created:** [October 9, 2021, 7:55pm UTC](https://forums.plex.tv/t/no-remote-access/749579 "2021-10-09T19:55:23Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![samaurai308\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@samaurai308\_hotmail\_com](https://forums.plex.tv/u/samaurai308_hotmail_com)\
**Post date:** [October 9, 2021, 7:55pm UTC](https://forums.plex.tv/t/no-remote-access/749579/1 "2021-10-09T19:55:23Z")

</div>

Server Version#:  
Player Version#:  
  
Hi, I’m really new to this so forgive me if I don’t use the correct terminology. My Plex has worked great the last couple yrs but now all of a sudden my 2 friends cannot access my movies on the Plex apps on their smart TVs. It was working fine and just quit. My TV actually did the same thing for a bit but started working just fine again and I have no issues on my iPhone at all. It looks like everything is up to date and the parity check is good but I have no idea as to what I should do next. I’m actually an avionics tech but not really computer savvy so any help will be greatly appreciated!!!

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 9, 2021, 7:56pm UTC](https://forums.plex.tv/t/no-remote-access/749579/2 "2021-10-09T19:56:35Z")

</div>

Could be [Important information about Plex for smart TVs after September 30, 2021](https://forums.plex.tv/t/important-information-about-plex-for-smart-tvs-after-september-30-2021/746506/1)

---

<div class="post-metadata">

**Author:** ![samaurai308\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@samaurai308\_hotmail\_com](https://forums.plex.tv/u/samaurai308_hotmail_com)\
**Post date:** [October 9, 2021, 8:19pm UTC](https://forums.plex.tv/t/no-remote-access/749579/3 "2021-10-09T20:19:25Z")

</div>

Thanks! I’ll take a look at that Monday. I’m a weekend shifter.

---

<div class="post-metadata">

**Author:** ![samaurai308\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@samaurai308\_hotmail\_com](https://forums.plex.tv/u/samaurai308_hotmail_com)\
**Post date:** [October 16, 2021, 2:50pm UTC](https://forums.plex.tv/t/no-remote-access/749579/4 "2021-10-16T14:50:28Z")

</div>

I tried the suggestion and did a full shutdown/reboot afterwards but it still doesn’t want to work remotely. I got a screenshot of my remote access being continually disabled, for some reason it keeps defaulting to this. Please let me know if the pic doesn’t come through ok.

 ![image](https://global.discourse-cdn.com/plex/original/4X/c/8/1/c81e907fd78728f3c54bb86f0f506c4b1fd8f426.jpeg)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 14, 2022, 2:50pm UTC](https://forums.plex.tv/t/no-remote-access/749579/5 "2022-01-14T14:50:33Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.