# No Remote Access

**URL:** <https://forums.plex.tv/t/no-remote-access/944228>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 8, 2026, 10:03pm UTC](https://forums.plex.tv/t/no-remote-access/944228 "2026-10-08T22:03:58Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![stevehaha](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@stevehaha](https://forums.plex.tv/u/stevehaha)\
**Post date:** [October 8, 2026, 10:03pm UTC](https://forums.plex.tv/t/no-remote-access/944228/1 "2026-10-08T22:03:58Z")

</div>

Server Version#: 1.43.5.11029  
Player Version#: 4.162.1  
I know there are numerous threads regarding this topic, but everything I have tried has not worked. The remote access worked until the last one or two PMS updates. I am running a Synology NAS and an Xfinity router. Again, there have been no changes other than to update the PMS. Please advise.

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 8, 2026, 11:30pm UTC](https://forums.plex.tv/t/no-remote-access/944228/2 "2026-10-08T23:30:23Z")

</div>

Let’s start with the basics… no change by you doesn’t mean nothing changed.  
Did you already have a look at the related troubleshooting support article?  
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

There’s also a guide with some more details on how to troubleshoot remote access issues:  
[https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1)