# no response from server - un authorised

**URL:** <https://forums.plex.tv/t/no-response-from-server-un-authorised/107655>\
**Category:** Apps & Creations\
**Created:** [July 12, 2015, 1:40am UTC](https://forums.plex.tv/t/no-response-from-server-un-authorised/107655 "2015-07-12T01:40:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![therich](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@therich](https://forums.plex.tv/u/therich)\
**Post date:** [July 12, 2015, 1:40am UTC](https://forums.plex.tv/t/no-response-from-server-un-authorised/107655/1 "2015-07-12T01:40:16Z")

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Hi there plex has been working flawlessly for months now but today i have this error message on my ATV 3 and it wont load plex including channels and shared library’s. I still have internet access from the atv, its just locked out of the plex server for some reason

i have signed out and back in again,  
rebooted the atv and pc  
updated plex connect from git

in settings it can see my server, and i am signed in. Its as if the certificates flie is missing… i have checked and ok.

any ideas?

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**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [July 13, 2015, 2:48pm UTC](https://forums.plex.tv/t/no-response-from-server-un-authorised/107655/2 "2015-07-13T14:48:21Z")

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Can you post logs?

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**Author:** ![therich](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@therich](https://forums.plex.tv/u/therich)\
**Post date:** [July 15, 2015, 1:04pm UTC](https://forums.plex.tv/t/no-response-from-server-un-authorised/107655/3 "2015-07-15T13:04:49Z")

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Thanks baa.  
This is part of one of the logs,i think showing several attempts to open plex.

[http://pastebin.com/raw.php?i=phyjy10b](http://pastebin.com/raw.php?i=phyjy10b)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 7:01pm UTC](https://forums.plex.tv/t/no-response-from-server-un-authorised/107655/4 "2020-01-08T19:01:09Z")

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