# no server access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, server-synology\ **Created:** [October 8, 2021, 9:46am UTC](https://forums.plex.tv/t/no-server-access/749229 "2021-10-08T09:46:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![tbecam\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@tbecam\_gmail\_com](https://forums.plex.tv/u/tbecam_gmail_com)\ **Post date:** [October 8, 2021, 9:46am UTC](https://forums.plex.tv/t/no-server-access/749229/1 "2021-10-08T09:46:39Z")
I had a PLEX server on windows 10 with one user. After the HDD was broken, I have installed it again on a NAS, but when I log in, it keeps looking for the old server that no longer exists, and what I want is to mount a new one with that user. how can I do it? Server Version#: Player Version#: ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 8, 2021, 9:48am UTC](https://forums.plex.tv/t/no-server-access/749229/2 "2021-10-08T09:48:40Z")
- make sure to connect to your new server through its local IP address in order to complete the setup (e.g. naming the server and linking it to your Plex account). - you can remove the old server from the list of authorized devices in your account settings [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) ---
**Author:** ![tbecam\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@tbecam\_gmail\_com](https://forums.plex.tv/u/tbecam_gmail_com)\ **Post date:** [October 8, 2021, 10:30am UTC](https://forums.plex.tv/t/no-server-access/749229/3 "2021-10-08T10:30:21Z")
The old server does not appear in authorized devices ![image](https://global.discourse-cdn.com/plex/original/4X/8/2/0/8200beea84094a1752e8abb6a79e475682944df7.jpeg) ---
**Author:** ![tbecam\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@tbecam\_gmail\_com](https://forums.plex.tv/u/tbecam_gmail_com)\ **Post date:** [October 8, 2021, 10:38am UTC](https://forums.plex.tv/t/no-server-access/749229/4 "2021-10-08T10:38:25Z")
> [@tom80H](#): > > - make sure to connect to your new server through its local IP address in order to complete the setup (e.g. naming the server and linking it to your Plex account). > - you can remove the old server from the list of authorized devices in your account settings > [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) That is the old server that was in a windows 10 that no longer exists … but I can’t find how to remove or edit it ![image](https://global.discourse-cdn.com/plex/original/4X/2/3/e/23ea3fa80b9faa3bcfca433fe67a0f1f9d2ddc1a.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 8, 2021, 10:40am UTC](https://forums.plex.tv/t/no-server-access/749229/5 "2021-10-08T10:40:42Z")
Do you get an option to remove that entry from the `Settings` menu when clicking the context menu on the `TBECAM` server entry (settings sidebar)? ---
**Author:** ![tbecam\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@tbecam\_gmail\_com](https://forums.plex.tv/u/tbecam_gmail_com)\ **Post date:** [October 8, 2021, 10:47am UTC](https://forums.plex.tv/t/no-server-access/749229/6 "2021-10-08T10:47:20Z")
![image](https://global.discourse-cdn.com/plex/original/4X/d/6/3/d63fce8968320cc66042477c3fe35d7ee87c2152.jpeg) I don’t have that option. it only allows me to retry the connection ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 8, 2021, 11:52am UTC](https://forums.plex.tv/t/no-server-access/749229/7 "2021-10-08T11:52:47Z")
My point/question was about your `Settings` (🔧 icon at the top-right of the Plex web app) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 6, 2022, 11:53am UTC](https://forums.plex.tv/t/no-server-access/749229/8 "2022-01-06T11:53:11Z")
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