# No Technical Support for PlexPass Users?

**URL:** <https://forums.plex.tv/t/no-technical-support-for-plexpass-users/484340>\
**Category:** General Discussions\
**Created:** [November 1, 2019, 7:44pm UTC](https://forums.plex.tv/t/no-technical-support-for-plexpass-users/484340 "2019-11-01T19:44:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![robertbroussard](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@robertbroussard](https://forums.plex.tv/u/robertbroussard)\
**Post date:** [November 1, 2019, 7:44pm UTC](https://forums.plex.tv/t/no-technical-support-for-plexpass-users/484340/1 "2019-11-01T19:44:56Z")

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No Technical Support for PlexPass Users? I thought this was one of the perks but I could not find a way to get direct support via Plex.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 1, 2019, 7:47pm UTC](https://forums.plex.tv/t/no-technical-support-for-plexpass-users/484340/2 "2019-11-01T19:47:57Z")

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Nope… just the forums – unless you have a billing issue.  
As for the difference of free vs. paid:

> **[Plex: Free vs Paid | Plex Support](https://support.plex.tv/articles/202526943-plex-free-vs-paid/)**
>
> Plex works by connecting your media, the Plex Media Server, and the various apps for all your devices—browsers, mobile devices,...

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 30, 2020, 7:47pm UTC](https://forums.plex.tv/t/no-technical-support-for-plexpass-users/484340/3 "2020-01-30T19:47:59Z")

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